Ashley Felts
Memphis
Summary
Dynamic Crew Leader at Slim Chickens with a proven track record in staff training and guest relations. Expert in inventory management and performance coaching, fostering a high-performing team environment. Adept at resolving conflicts and enhancing customer service, ensuring compliance with safety protocols while maintaining operational excellence.
Overview
2
2
years of professional experience
Work History
Crew Leader
Slim Chickens
07.2023 - Current
- Monitored task completion to uphold company performance standards.
- Trained new staff on processes and procedures to ensure compliance.
- Provided support to junior staff during peak workload periods.
- Oversaw shifts, ensuring effective team performance across all stations.
- Maintained a clean and organized restaurant environment.
- Coached team members during shifts, promoting respect and professionalism.
- Taught team members to deliver excellent guest service.
- Managed guest relations by promptly addressing concerns and resolving issues.
- Handle cash register reconciliation, and manage inventory levels.
Education
High School Diploma -
Bartlett Highschool
05-2024
Some College (No Degree) - Criminal Justice
University of Memphis
Memphis, TNSkills
- Task monitoring
- Staff training
- Guest relations
- Inventory management
- Cash reconciliation
- Team leadership
- Customer service
- Conflict resolution
- Performance coaching
- Effective communication
- Problem solving
- Organizational skills
- Time management
- Job assignments
- Proactive problem-solving
- Multitasking and organization
- OSHA
- Crew oversight
- Staff support
- Quality control
- Teamwork and collaboration
- Dress code enforcement
- Schedule planning
- Team management
- Safety guidelines
- Documentation and reporting
- Professional appearance
- Safety protocols and procedures
- Cash handling
Timeline
Crew Leader
Slim Chickens
07.2023 - Current
High School Diploma -
Bartlett Highschool
Some College (No Degree) - Criminal Justice
University of Memphis
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