Ashley Frakes
Lebanon,TN
Summary
Senior Health IT Analyst with 8+ years of experience supporting large-scale healthcare system implementations, regulatory compliance, and EHR optimization. Proven expertise in Epic, Cerner, and Meditech analysis, testing, issue resolution, and implementation support within clinical and revenue cycle workflows. Highly analytical professional with a strong track record of leading large projects, collaborating with operational and IT stakeholders, and translating complex system requirements into actionable solutions.
Overview
6
6
years of professional experience
Work History
Senior Product Analyst
HCA Parallon
07.2021 - 11.2024
- Led and supported EHR-related workstreams within large, multi-platform healthcare environments, contributing to regulatory compliance, system optimization, and implementation readiness
- Performed Epic, Cerner, and Meditech analysis, testing, and issue resolution, supporting system upgrades, integrations, and go-live activities
- Partnered directly with operational leaders, IT teams, and vendors to identify system requirements, evaluate workflow needs, and configure solutions aligned with organizational objectives
- Maintained ownership and accountability for assigned applications and regulatory testing activities, serving as a trusted point of contact for system performance and compliance
Product Analyst II
HCA Parallon
06.2018 - 07.2021
- Led enterprise Regulatory project as Project Manager, coordinating stakeholders, timelines, and deliverables across multiple teams and vendors
- Managed a multi-million-dollar vendor contract for Solventum (3M) HIM products and AMA CPT file maintenance, ensuring financial oversight and contractual compliance
- Delivered client-facing software support, acting as the initial point of contact for issue intake, analysis, research, and resolution
Education
Health Information - Health Informatics And Information Management
University of Tennessee Health Science Center
Memphis, TN 12-2017
Bachelor of Science - Liberal Arts
Middle Tennessee State University
Murfreesboro, TN 12-2012
Skills
- Meditech Expanse, Meditech Magic, Epic, Cerner
- Inpatient & Outpatient Billing & Coding
- HL7 standards knowledge
- SQL Server management
- Regulatory Compliance
- Admissions, Discharge & Transfer (ADT) Workflows
- Standardization & Process Improvement
- Vendor & Contract Management
- Budgeting & Financial Oversight
- Defect Management, Issue Resolution, & Root Cause Analysis
- Go-Live & Post-Implementation Support
Timeline
Senior Product Analyst
HCA Parallon
07.2021 - 11.2024
Product Analyst II
HCA Parallon
06.2018 - 07.2021
Health Information - Health Informatics And Information Management
University of Tennessee Health Science Center
Bachelor of Science - Liberal Arts
Middle Tennessee State University