Ashley Graves
Gallatin
Summary
Dedicated professional with over 8 years of experience in healthcare coordination and administration. Proven ability to streamline patient intake processes, manage payroll activities, and maintain regulatory compliance, contributing to improved operational efficiency and patient care.
Overview
19
19
years of professional experience
Work History
Case Coordinator
LHC Group
Hendersonville
11.2021 - Current
- Managed patient intake processes and documentation for new admissions.
- Communicated effectively with multidisciplinary teams to ensure care continuity.
- Monitored compliance with regulatory requirements and quality standards.
- Maintained accurate records in electronic health systems for easy access.
- Met clerical needs by making phone calls, replying to emails and data entry.
- Managed payroll processing activities for all employees.
Allergy Nurse
Mid State ENT
Gallatin
04.2014 - 11.2021
- Administered allergy tests to assess patient sensitivities and treatment needs.
- Maintained accurate patient records in electronic health systems for compliance.
- Managed inventory of supplies needed for allergy testing procedures.
- Facilitated communication between patients, families, providers and insurance companies for authorization of services.
Call Center Representative
Innlink
Hendersonville
06.2007 - 04.2012
- Managed customer expectations by clarifying needs and recommending suitable products and services to enhance satisfaction.
- Answered incoming calls to assist customers with product inquiries, billing questions, and other service-related issues, ensuring effective resolution of concerns.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Medical Assisting And Medical Coding -
Nashville College of Medical Careers
Madison02-2013
GED -
Sumner County Adult Education
Gallatin, TN08-2009
Skills
- Payroll Processing and Administration
- Attention to Detail
- Time Management
- Efficient and Reliable Team Player
- Strong Written and Verbal Skills
- Quick Learner
Timeline
Case Coordinator
LHC Group
11.2021 - Current
Allergy Nurse
Mid State ENT
04.2014 - 11.2021
Call Center Representative
Innlink
06.2007 - 04.2012
Medical Assisting And Medical Coding -
Nashville College of Medical Careers
GED -
Sumner County Adult Education