Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Hull

Goodlettsville

Summary

Results-driven support professional with experience managing and optimizing customer service operations. Skilled in team collaboration, conflict resolution, and process improvement to enhance service delivery. Known for adaptability, reliability, and a strong focus on achieving impactful outcomes. Expertise in training, mentoring staff, and leveraging technical tools to streamline workflows and elevate team performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pathology Support Supervisor

PathGroup
10.2021 - Current
  • Supervise operations across three departments, ensuring adherence to quality assurance and production standards.
  • Streamline employee hiring processes as well as developing and updating job descriptions.
  • Manage time off requests and plan work schedules to optimize department efficiency.
  • Conduct employee performance evaluations and yearly reviews to enhance workforce productivity.
  • Monitor turnaround times, implementing changes to maintain operational effectiveness.
  • Review and update procedure manuals to reflect current operational practices.
  • Identify and resolve employee issues, managing conflicts when necessary.
  • Evaluate departmental workflows continuously, implementing improvements a required.



Pathology Support Lead

PathGroup
09.2019 - 10.2021
  • Accessioned incoming tissue specimens and processed consults for pathologist review.
  • Received and managed incoming calls, emails, and faxes efficiently.
  • Trained new employees on accessioning protocols and lab procedures.
  • Assist in correcting pathology reports to ensure accuracy.
  • Gathered and dispatched materials for outgoing consultations promptly.
  • Handled research material requests for ongoing studies.


Pathology Support

PathGroup
09.2016 - 09.2019
  • Accessioned all tissue specimens upon arrival in lab.
  • Placed tissue specimens in processors efficiently.
  • Resolved issues with problem specimens to maintain workflow.
  • Handled incoming calls, emails, and faxes for effective communication.
  • Disposed of specimens in accordance with lab protocols.
  • Returned requested specimens to clients.
  • Restocked cassettes and maintained cleanliness of work area.
  • Assisted other departments as needed to support operations.

Certified Medical Assistant

Centennial Heart at Summit
01.2016 - 01.2018
  • Delivered outstanding parent care to patients, enhancing overall patient experience.
  • Documented vital signs meticulously to ensure comprehensive health assessments.
  • Streamlined organization of patient medical records for improved efficiency.
  • Coordinated scheduling of procedures.
  • Secured pre-certifications to expedite patient services effectively.
  • Facilitated prescription processing through phone and fax communications.
  • Answering telephone calls from patients.
  • Maintaining cleanliness with the clinic.
  • Provided part-time support for EKG billing when needed.

Certified Medical Assistant

Vanderbilt Medical Center
04.2015 - 01.2016
  • Duties included providing excellent patient care to all patients
  • Working with EMR and Epic systems
  • Obtaining and documenting vital signs.
  • Ordering supplies for clinic.
  • Restocking rooms with supplies.
  • Assisted the physician in patient room with procedures.
  • Upheld cleanliness standards throughout the clinic.


Certified Medical Assistant

Johns Hopkins Community Physicians
08.2012 - 04.2015
  • Providing excellent care to patients.
  • Working with EMR and Epic systems.
  • Scheduling patient appointments.
  • Administering injections.
  • Obtaining and documenting vital signs.
  • Assisting physicians with minor in office procedures.
  • Training new staff and students.
  • Maintained cleanliness within clinic.
  • Handled incoming calls, messages, and emails.

Certified Medical Assistant

H.P.W Endocrinology
08.2010 - 05.2012
  • Duties included providing compassionate care to patients.
  • Working with EMR.
  • Scheduling patient appointments.
  • Calling in prescriptions and worked with pre-authorizations for medications.
  • Administered injections.
  • Obtaining and documenting vital signs.
  • Help educate patients on how to use medications and medical devices.

Education

Technical Certificate in Medical Assisting -

Ivy Tech Community College
Terre Haute, Indiana
08.2010

Skills

  • Quality assurance
  • Communication
  • Time management
  • Task delegation
  • Problem solving
  • Teamwork and collaboration
  • Attention to detail
  • Employee training
  • Conflict resolution
  • Scheduling management

Certification

  • Certified Medical Assistant, August 2010- Present.

Timeline

Pathology Support Supervisor

PathGroup
10.2021 - Current

Pathology Support Lead

PathGroup
09.2019 - 10.2021

Pathology Support

PathGroup
09.2016 - 09.2019

Certified Medical Assistant

Centennial Heart at Summit
01.2016 - 01.2018

Certified Medical Assistant

Vanderbilt Medical Center
04.2015 - 01.2016

Certified Medical Assistant

Johns Hopkins Community Physicians
08.2012 - 04.2015

Certified Medical Assistant

H.P.W Endocrinology
08.2010 - 05.2012

Technical Certificate in Medical Assisting -

Ivy Tech Community College

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Ashley Hull