Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Isenberg

Henderson,TN

Summary

Developed exceptional communication and organizational skills in healthcare setting. Proven ability to manage patient information and coordinate care services. Seeking to transition into new field where these skills can be effectively applied and further developed. Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills in customer service role. Friendly and compassionate with talent for effective communication and patient interaction. Possesses solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Dedicated to improving patient experiences and ensuring seamless care delivery. Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care. Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care. Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach. Equipped with problem solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Enthusiastic Job Title motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills in the care coordinator role. Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills in role.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Coram Specialty Infusion Services
08.2021 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Successfully answered over 35 calls per day

Patient Care in Home

Senior Solutions Home Health Care
08.2018 - 08.2020
  • I went to the homes of patients to ensure that they were given proper care
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Debt Collector

Portfolio Recovery Associates
01.2016 - 08.2016
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.

Education

GED -

Adult Education Services
Selmer, TN
2013

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills

Timeline

Patient Care Coordinator

Coram Specialty Infusion Services
08.2021 - Current

Patient Care in Home

Senior Solutions Home Health Care
08.2018 - 08.2020

Debt Collector

Portfolio Recovery Associates
01.2016 - 08.2016

GED -

Adult Education Services
Ashley Isenberg