Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Ashley Lyles

Memphis

Summary

Results-driven Senior Officer Specialist with a proven track record in security inspections, policy enforcement, and crisis management. Experienced in training new officers and ensuring organizational compliance to maintain safety and order. Detail-oriented professional with strong expertise in report writing, security inspections, and compliance. Committed to upholding facility standards and enhancing operational efficiency through effective training and leadership.

Overview

14
14
years of professional experience

Work History

Senior Officer Specialist

FCC Forrest City Low
Forrest City
01.2023 - Current
  • Managed daily operations and ensured compliance with organizational policies.
  • Issued clothing, tools and other authorized items to inmates.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.

Correctional Officer

East Arkansas Regional Unit
Brickeys
10.2014 - 09.2016
  • Supervised inmate activities to ensure compliance with facility rules and regulations.
  • Conducted regular security checks to maintain safety and order within the unit.
  • Assisted in the intake process by searching and processing new inmates efficiently.
  • Responded promptly to emergencies, utilizing training to manage critical situations effectively.
  • Documented daily incidents and observations in reports for management review.
  • Enforced disciplinary actions according to established policies and procedures consistently.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.

Hostess

Homewood Suites By Hilton
Memphis
06.2014 - 10.2014
  • Greeted and seated guests efficiently during peak dining hours.
  • Provided menu information and answered guest inquiries promptly and accurately.
  • Collaborated with servers to ensure smooth communication and service delivery.
  • Assisted in maintaining cleanliness and organization of the dining area.
  • Handled guest complaints with professionalism to enhance customer experience.
  • Coordinated special events, ensuring proper setup and guest accommodations.
  • Trained new hostesses on procedures and customer service standards effectively.
  • Greeted guests warmly upon arrival, seating them promptly.

Barista

Starbucks
Germantown
11.2013 - 06.2014
  • Prepared and served high-quality coffee beverages to customers.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Engaged with customers to provide excellent service and build rapport.
  • Operated espresso machines and equipment to ensure optimal performance.
  • Assisted in training new baristas on proper techniques and procedures.
  • Managed inventory levels of coffee supplies and ingredients effectively.
  • Handled cash register transactions accurately and efficiently for customer purchases.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Transaction Assistant

Target
Germantown
08.2011 - 06.2014
  • Assisted customers with inquiries and product selection.
  • Maintained store organization and cleanliness throughout shifts.
  • Processed transactions accurately at the register.
  • Handled customer returns and exchanges following store policy.
  • Supported promotional displays and seasonal setups in-store.
  • Greeted visitors, clients and guests in a professional manner.
  • Entered data into databases accurately and efficiently.

Education

High School Diploma -

Nathan Hale High School
West Allis, WI
06-2011

Some College (No Degree) - Criminal Justice

Marshalltown Community College
Marshalltown, IA

Skills

  • Report writing
  • Security inspections
  • Policy enforcement
  • Crisis management
  • Inmate supervision
  • Compliance monitoring
  • Food preparation
  • Safety compliance
  • Inventory management
  • Operating kitchen equipment
  • Time management
  • Training new staff

Affiliations

Shorin-ryn Karate; Multiple 1st and 2nd place trophies; three years.

High School Basketball; one year.

High School Track and Field; two years

College Cheerleading; one semester.

Languages

English
Full Professional

Accomplishments

  • Graduate of Federal Law Enforcement Training Academy.
  • Graduate of Willis H. Sargent Academy.

Timeline

Senior Officer Specialist

FCC Forrest City Low
01.2023 - Current

Correctional Officer

East Arkansas Regional Unit
10.2014 - 09.2016

Hostess

Homewood Suites By Hilton
06.2014 - 10.2014

Barista

Starbucks
11.2013 - 06.2014

Transaction Assistant

Target
08.2011 - 06.2014

High School Diploma -

Nathan Hale High School

Some College (No Degree) - Criminal Justice

Marshalltown Community College

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Ashley Lyles