Ashley Major
Gallatin
Summary
Operations leader with nearly 10 years of experience at Gap Inc. supporting retail replenishment and e-commerce fulfillment operations across high-volume distribution environments. Proven ability to lead large-scale teams, drive operational performance, and partner with Product Management, Engineering, IT, Process Implementation, Maintenance, and cross-functional business teams to deliver system implementations, process improvements, and enterprise initiatives. Experienced in warehouse management systems, operational transformation, and execution of complex, multi-site programs.
Overview
9
9
years of professional experience
Work History
Operations Manager
GAP INC.
Gallatin
07.2022 - Current
- Lead multi-department distribution center operations supporting both retail replenishment and e-commerce fulfillment across a 500,000 sq. ft. facility.
- Responsible for safety, service, productivity, inventory accuracy, labor efficiency, cost management, and leadership development across 5–12 supervisors and approximately 100–150 associates.
- Responsible for driving operational performance through data analysis, workforce planning, process improvement, and cross-functional partnership with Engineering, IT, Process Implementation, Maintenance, Financial Inventory Integrity (FII), Transportation, and Brand Operations teams.
- Delivered $800K in annual savings through labor optimization, process improvements, and operational efficiency initiatives.
- Improved productivity performance including +4% utilization, +17 UPFH, and +11 UPDH year-over-year.
- Reduced turnover by 5.69% through coaching, leadership development, and accountability systems.
- Strengthened labor planning and cost control through improved staffing alignment, indirect labor consolidation, and coding accuracy.
- Led supervisor development and performance management across multiple shifts to improve execution consistency and accountability.
- Serve on the Employee Response Team supporting labor relations training and leadership development.
- Supported cross-functional rollout with Product Management, Engineering, Maintenance, Recruiting, and Process Implementation teams; contributed to workflow development, testing, training, and operational stabilization.
- Led execution across Technology, Brand Operations, Network Operations, and Transportation; completed 3M+ unit transfer 3 weeks ahead of schedule.
- Supported system rollout, training, and adoption during online fulfillment transformation.
- Supported inbound and outbound execution including 300K+ inbound units and 113K+ shipments to 150 stores.
- Supported seasonal fulfillment execution, shipping 51K+ cartons while exceeding network performance benchmarks.
- Supported execution of 1.8M units YTD through planning, coordination, and SOP development.
Operations Supervisor
GAP INC.
Gallatin
07.2017 - 07.2022
- Led frontline distribution center operations supporting teams of 50+ associates across multiple functions within a high-volume fulfillment environment.
- Responsible for daily execution of safety, productivity, quality, service, and staffing while developing associates and supervisors and supporting operational change initiatives.
- Supervised and coached teams of 50+ associates to consistently meet or exceed operational performance targets.
- Supported warehouse management system transitions and process changes, ensuring successful training, adoption, and stabilization across shifts.
- Partnered with Engineering, IT, and Process Implementation teams to resolve operational issues and improve execution.
- Contributed to continuous improvement initiatives focused on productivity, quality, and service performance.
- Developed and delivered training programs supporting system and process changes across the operation.
- Assisted Fishkill Distribution Center transition from POET to COFE through training, process development, and operational readiness support.
- Supported early e-commerce fulfillment expansion initiatives and cross-functional testing and execution efforts.
- Participated in operational troubleshooting and stabilization during system and process transitions.
Education
Cumberland University
Lebanon, TN05-2018
Skills
- Distribution & Fulfillment Operations
- Warehouse Management Systems (WMS)
- System Implementation & Adoption
- Cross-Functional Program Execution
- Operational Process Optimization
- Labor Planning & Workforce Management
- Productivity & KPI Performance Management
- Inventory Accuracy & Control
- Business Partnership
- Continuous Improvement
Timeline
Operations Manager
GAP INC.
07.2022 - Current
Operations Supervisor
GAP INC.
07.2017 - 07.2022
Cumberland University