Ashley Mayberry
Pleasant Shade
Summary
Demonstrated expertise in driving sales through innovative merchandising strategies and fostering effective team collaboration.
Overview
4
4
years of professional experience
Work History
Store Manager
Ace Hardware
03.2022 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Manager
Ace Hardware
11.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Smith County High
Carthage, TNSkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Data entry
- Problem-solving
- Workload management
- File and record keeping
- Support services
- Basic mathematics
- Administrative duties
- Schedule and calendar management
- Office administration
- Administrative tasks
- Event planning
- Schedule coordination
- Microsoft Office Suite
- Conflict resolution
- Meeting scheduling
- File management
- Document preparation
- Data confidentiality
- Document control
- Task prioritization
- Operations support
- Calendar management
- Decision-making
- Project Support
- Project management
- Multi-line phone systems
- Project coordination
- Meeting support
- Business correspondence
- Corporate procedures
- Office equipment troubleshooting
- Expert in type software
- Spreadsheet software
- Presentation creation
- Accounting support
- Billing and coding
- Multitasking and organization
- Flexibility and adaptability
- Record keeping
- Product and service sales
- Inventory management
- Office equipment operation
- Workflow optimization
- Email correspondence
- Customer service
- Multitasking
- Teamwork and collaboration
- Strong problem solver
- Excellent communication
- Records management
Timeline
Store Manager
Ace Hardware
03.2022 - 11.2024
Assistant Manager
Ace Hardware
11.2020 - 03.2021
GED -
Smith County High
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Thomas BerniniThomas Bernini
Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)
William PattersonWilliam Patterson
Laboratory Technician at Bonnell AluminumLaboratory Technician at Bonnell Aluminum