Ashley McCoy
Butler
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Watauga Lakeshore Resort and Marina
07.2022 - Current
- Currently responsible for all operations with in property, manage schedules and staff for multiple departments, complete Bi-weekly Payroll, maintain employee and customer relations, Run P&L reporting with weekly regional meetings
- Enter all daily logs and maintain invoice management software keeping inventory items to date and margins at a profitable percentage
- Discuss and assist in yearly budget planning, maintain all merchandise ordering and vendor relationships
- Evaluate where the business is most profitable with the ability to grow and maintain areas not showing profitable forecast and understand why and how this area can become profitable over the next year or make decisions on the best options for the property as a whole
- Maintain annual contracts for over 600 slip holders, assist with A/R collections
- Enforce all state and TVA rules and regulations
- Apply for any TVA grants complete submission of required paperwork and documentation
- Hire all new employees assist with training and understand company expectations
- Submit all invoices for payment and approve payments in Bills.com platform and schedule payouts while maintaining monthly budget
- Complete monthly inventory counts in the store and service department
- Manage the rental boat fleet, nine cabin rentals and all housekeeping staff supplies
- Handle all annual lease agreements for slip holders and residential rental units
- Completion from start to finish of all capital projects, obtaining quotes, gathering contracts, permits, and tracking of project processes while keeping all expenses updated in excel for each project
District Trainer/ General Manager
Speedway, LLC.
12.2015 - 07.2022
- Responsible for managing a level 3 full food service C- store, inventory ordering, vendor relations, monthly signage change, hiring employees, training employees, train all hired manager trainees throughout the district
- Maintain all schedules for current locations and staff members training
- I am a hard-working individual who always strives to exceed the expectations of my job title
Lead Housekeeper
Sub contractor
02.2013 - 01.2016
- I was responsible for maintaining scheduling, calling verifying the appointments, and answering clients' questions, concerns, and complaints
- Maintaining stock of cleaning supplies needed, ordering supplies when needed, and having knowledge of chemicals, commercial and noncommercial
- Clean all areas that each job entails, experience in rental, residential, and commercial cleaning
- I learned how to have an eye for detail, How to assist customers upset and or angry
- Maintained a positive outlook even in stressful situations
Asst Manager/sales,event planning
Gaddabbouts
06.2010 - 11.2012
- Maintaining the operation of the establishment on designated shifts, Promoting sales, and planning events for banquets and off-premises events
- Assist in making schedules for store employees and events
- Maintain inventory and placed orders as needed
- Key holder opening and closing store on designated shifts, maintain operation assist in any place needed for the smooth running shifts
- Counting funds for registers, vendors, and deposits
- Handle customers and employees with all questions, concerns, and problems and help to solve issues
Cook/Prep food service
Roadhouse grill
06.2005 - 08.2009
- Sort, prep, cut and measure portions needed for service from open to close
- Mix, measure, and cook recipes for assigned dishes for that shift
- Make sides, salads, and main dish as orders are received in a timely manner
- Inspect food dishes and inventory for appearance and freshness, label, rotate, and discard all inventory as needed
Education
Certificate - Business Administration
Keiser Career University
Port Saint Lucie, FL01.2006
Skills
- Microsoft Word
- Retail sales
- Front desk
- Workday
- Management Skills
- Employee evaluation
- Food Safety
- Interviewing
- Merchandising
- Human Resources
- Customer service
- Bookkeeping
- Bank Reconciliation
- Problem-solving
- Event Planning
- Account Reconciliation
- Team Work
- Assistant Manager Experience
- Store Management Experience
- Inventory Control
- Cash Handling
- Payroll
- Balance Sheet Reconciliation
- Operations
- Food Service
- Supervising Experience
- Retail Management
- QuickBooks
- Budgeting
- Management
- Pricing
- Inventory
- Restaurant experience
- Office Management
- Restaurant management
- Financial Report Writing
- Accounts Payable
- Team Building
- Recruiting
- Cooking/kitchen service skills
- General Ledger Accounting
- SAP
- Scheduling
- Reliability
- Inventory Management
- Training
- Sales Management
- Store management
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Staff training/development
- Inventory control
- Customer relationship management
- Administrative skills
- P&L management
- Client relations
- Schedule management
- Vendor relationships
- Project management
- Performance improvements
- Facility management
- Staffing
- Purchasing
- Recruitment
- Expense control
- Business development
- Project planning
- Business administration
- Advertising and marketing
- Vendor sourcing
- Budget administration
- SAP
Certification
- Food Handler Certification, 05/01/22, 05/01/27
- Serv Safe Certification, 04/01/21, 04/01/25
- General Manager Of Quarter, 08/01/17, 11/01/17, Awarded for profit and loss percentage and customer-ready indicators percentage.
Additional Information
My quality of work will speak for itself. I am very hard working and dependable. I have a strong work ethic, and enjoy working with others. I have excellent customer service skills, and know how to assist customers and employees in stressful situations.
Accomplishments
Perfect attendance for Roadhouse Grill, not missing a scheduled shift in four years.
Manager of the quarter for Speedway LLC. Highest KPI's in the company in 2018.
Manager of the quarter for Oasis Marinas Nominated by employees for honesty and integrity and was elected by ownership.
Serv Safe Certification
Timeline
General Manager (GM)
Watauga Lakeshore Resort and Marina
07.2022 - Current
District Trainer/ General Manager
Speedway, LLC.
12.2015 - 07.2022
Lead Housekeeper
Sub contractor
02.2013 - 01.2016
Asst Manager/sales,event planning
Gaddabbouts
06.2010 - 11.2012
Cook/Prep food service
Roadhouse grill
06.2005 - 08.2009
Certificate - Business Administration
Keiser Career University
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