Summary
Overview
Work History
Education
Skills
Timeline
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Ashley McMullin

McKenzie

Summary

Dynamic Patient Access Representative with extensive experience at West Tennessee Healthcare, adept at optimizing patient registration and ensuring HIPAA compliance. Known for resolving inquiries with strong empathy, while effectively managing high call volumes and enhancing customer satisfaction. Proven ability to streamline processes and improve performance in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

West Tennessee Healthcare
Paris
08.2023 - Current
  • Utilized various software and tools to streamline processes and optimize performance.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Patient Access Representative

Henry County Medical Center
Paris
11.2012 - 10.2018
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Applied HIPAA privacy and security regulations while handling patient information.

Education

High School Diploma -

Gateway Christian Schools
Memphis, TN
10-1999

Skills

  • Patient registration
  • Authorization management
  • HIPAA compliance
  • Electronic health records
  • Call screening
  • Appointment scheduling
  • Fee collection
  • Health insurance knowledge
  • Payment processing
  • Strong empathy

Timeline

Patient Access Representative

West Tennessee Healthcare
08.2023 - Current

Patient Access Representative

Henry County Medical Center
11.2012 - 10.2018

High School Diploma -

Gateway Christian Schools

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Ashley McMullin