Ashley Mitchell
Memphis
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills and customer interaction.
Overview
14
14
years of professional experience
Work History
Bartender
Sheraton Hotels
Memphis, TN
03.2023 - Current
- Prepared and served a variety of beverages, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, restocking supplies to maintain optimal operational efficiency.
- Trained new bartenders on cocktail recipes, service techniques, and safety protocols.
- Collaborated with kitchen staff to create special drink menus for events and promotions.
- Developed relationships with regular patrons, enhancing guest loyalty and repeat business.
- Implemented cash handling procedures, ensuring accurate transactions during busy periods.
- Monitored bar area cleanliness and organization, adhering to health and safety regulations.
- Resolved customer complaints promptly, maintaining positive dining experiences for guests.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Front of House Manager
The Liquor Store Diner
Memphis, TN
09.2021 - 01.2023
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed reservations and seating arrangements to optimize restaurant flow and minimize wait times.
- Implemented strategies to enhance guest satisfaction, resulting in positive feedback and repeat visits.
- Collaborated with kitchen staff to coordinate timely food delivery and address guest inquiries effectively.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback.
- Monitored inventory levels of front-of-house supplies and initiated orders to maintain stock efficiency.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Enhanced team communication and efficiency with introduction of digital scheduling system, streamlining shift planning and time-off requests.
Server/ Bartender
The University Club of Memphis
Memphis, TN
03.2017 - 03.2020
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain service efficiency.
- Managed cash register operations, accurately processing transactions and handling various payment methods.
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
- Resolved customer complaints promptly, utilizing problem-solving skills to maintain positive dining experiences.
- Implemented strategies for improving table turnover rates, enhancing overall restaurant flow during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Hard Rock Cafe
Memphis, TN
04.2012 - 11.2017
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders using point-of-sale systems efficiently.
- Trained new team members on menu items and service standards.
- Ensured compliance with health and safety regulations consistently.
- Assisted in maintaining cleanliness and organization of dining areas.
- Implemented upselling techniques to increase overall sales performance.
- Collaborated with kitchen staff to expedite meal preparation and delivery.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Central High School
Memphis, TN05-2008
Skills
- Customer service
- Cash handling
- Inventory management
- Staff training
- POS systems
- Beverage preparation
- Health regulations compliance
- Conflict resolution
- Team collaboration
- Operational efficiency
- Upselling techniques
- Shift management
- Bar organization
- Quality assurance
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Complex Problem-solving
- Handling difficult customers
- Memory retention
Timeline
Bartender
Sheraton Hotels
03.2023 - Current
Front of House Manager
The Liquor Store Diner
09.2021 - 01.2023
Server/ Bartender
The University Club of Memphis
03.2017 - 03.2020
Server
Hard Rock Cafe
04.2012 - 11.2017
High School Diploma -
Central High School