Ashley Mitchell
Memphis
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills and customer interaction.
Overview
14
14
years of professional experience
Work History
Bartender
Sheraton Hotels
03.2023 - Current
- Prepared and served a variety of beverages, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, restocking supplies to maintain optimal operational efficiency.
- Trained new bartenders on cocktail recipes, service techniques, and safety protocols.
- Collaborated with kitchen staff to create special drink menus for events and promotions.
- Developed relationships with regular patrons, enhancing guest loyalty and repeat business.
- Implemented cash handling procedures, ensuring accurate transactions during busy periods.
- Monitored bar area cleanliness and organization, adhering to health and safety regulations.
- Resolved customer complaints promptly, maintaining positive dining experiences for guests.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Front of House Manager
The Liquor Store Diner
09.2021 - 01.2023
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed reservations and seating arrangements to optimize restaurant flow and minimize wait times.
- Implemented strategies to enhance guest satisfaction, resulting in positive feedback and repeat visits.
- Collaborated with kitchen staff to coordinate timely food delivery and address guest inquiries effectively.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback.
- Monitored inventory levels of front-of-house supplies and initiated orders to maintain stock efficiency.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Enhanced team communication and efficiency with introduction of digital scheduling system, streamlining shift planning and time-off requests.
Server/ Bartender
The University Club of Memphis
03.2017 - 03.2020
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain service efficiency.
- Managed cash register operations, accurately processing transactions and handling various payment methods.
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
- Resolved customer complaints promptly, utilizing problem-solving skills to maintain positive dining experiences.
- Implemented strategies for improving table turnover rates, enhancing overall restaurant flow during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Hard Rock Cafe
04.2012 - 11.2017
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders using point-of-sale systems efficiently.
- Trained new team members on menu items and service standards.
- Ensured compliance with health and safety regulations consistently.
- Assisted in maintaining cleanliness and organization of dining areas.
- Implemented upselling techniques to increase overall sales performance.
- Collaborated with kitchen staff to expedite meal preparation and delivery.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Central High School
Memphis, TN05-2008
Skills
- Customer service
- Cash handling
- Inventory management
- Staff training
- POS systems
- Beverage preparation
- Health regulations compliance
- Conflict resolution
- Team collaboration
- Operational efficiency
- Upselling techniques
- Shift management
- Bar organization
- Quality assurance
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Complex Problem-solving
- Handling difficult customers
- Memory retention
Timeline
Bartender
Sheraton Hotels
03.2023 - Current
Front of House Manager
The Liquor Store Diner
09.2021 - 01.2023
Server/ Bartender
The University Club of Memphis
03.2017 - 03.2020
Server
Hard Rock Cafe
04.2012 - 11.2017
High School Diploma -
Central High School