Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Additional Information
Generic
Ashley Moody

Ashley Moody

Johnson City

Summary

Ashley has a strong focus on team collaboration and achieving results, adaptable to changing needs. Known for empathy, analytical skills, and effective communication, ensuring comprehensive patient care and support. She has 8+ years in customer service and other public services. Knowledgeable in case management techniques with solid foundation in psychological principles; and therapeutic practices. Successfully contributed to patient well-being through tailored treatment plans and effective intervention strategies. Demonstrated proficiency in cognitive-behavioral therapy and crisis intervention, ensuring compassionate and ethical care.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Amazon
07.2025 - Current
  • Operated vehicles safely, adhering to all traffic laws and company policies.
  • Conducted routine vehicle inspections to ensure optimal performance and safety compliance.
  • Delivered goods promptly, maintaining accuracy in delivery schedules and customer instructions.
  • Assisted in loading and unloading cargo, optimizing space utilization within transport vehicles.
  • Trained new drivers on operational procedures and safety protocols, fostering a culture of safety.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Manager

Build-A-Bear Workshop
11.2023 - 09.2024
  • Led team in executing daily operational tasks, with adherence to company standards and policies.
  • Monitored sales performance metrics, to boost customer engagement and satisfaction.
  • Mentored junior staff members, promoting professional growth and strengthening team dynamics.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Most importantly gave personalized experiences to all guests everyday.

Customer Service

Lowe's Home Improvement
10.2020 - 08.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information, ensuring clarity and understanding among customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Wal-Mart Associate

Walmart
12.2020 - 03.2023
  • Engaged with customers to provide assistance, enhancing overall shopping experience.
  • Adapted quickly to changing priorities and tasks in a fast-paced retail environment.
  • Maintained knowledge of product features, assisting customers with informed purchase decisions.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Tagged and prepared new merchandise for retail sales.

Catering Assistant

JCMC
01.2016 - 12.2020
  • Assisted in food preparation and presentation for various diet needs, age groups, and cultures.
  • Managed inventory by assisting with restocking as needed.
  • Set up dining areas, ensuring all equipment was ready for guest service.
  • Collaborated with chefs to ensure timely delivery of meals during events.
  • Adapted quickly to changing demands and provided excellent customer service support.
  • Contributed to efficient workflow by organizing tasks during peak catering hours.
  • Participated in training sessions for skills in food safety and handling techniques.
  • Provided friendly, courteous service to create memorable moments for patients.

Volunteer

Washington County Animal Shelter
01.2015 - 08.2018
  • Developed promotional materials to raise awareness of volunteer opportunities.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Completed daily domestic tasks in the shelter to assist pets in need.

Education

Bachelor's degree - Psychology

East Tennessee State University
Johnson City, TN
12.2024

Associate's degree - Biology

Northeast Community College
Elizabethton, TN
08.2020

Skills

  • Customer service
  • Emotional awareness
  • Child psychology
  • Behavior analysis
  • Data analysis
  • Case management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Time management
  • Attention to detail
  • Dependable and reliable
  • GPS and route planning

Languages

English - Fluent

Interests

  • Animal Care
  • Drawing and Painting
  • Passionate about balancing physical health with mental and emotional wellness
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Delivery Driver

Amazon
07.2025 - Current

Manager

Build-A-Bear Workshop
11.2023 - 09.2024

Wal-Mart Associate

Walmart
12.2020 - 03.2023

Customer Service

Lowe's Home Improvement
10.2020 - 08.2023

Catering Assistant

JCMC
01.2016 - 12.2020

Volunteer

Washington County Animal Shelter
01.2015 - 08.2018

Associate's degree - Biology

Northeast Community College

Bachelor's degree - Psychology

East Tennessee State University

Additional Information

During high school, I was an active member of the National Honor Society, and took initiative in my academics by enrolling in multiple dual enrollment courses. I demonstrated leadership as a section leader in both the Happy Valley High School Marching Band(2015-2019) and the East Tennessee State University (ETSU) Marching Bucs (2022-2024). I graduated with a 3.9 GPA and earned an Associate of Science degree from Northeast State Community College(2021), followed by a Bachelor’s degree in Psychology from ETSU(2025).

Similar Profiles

CREATE PROFILE
Ashley Moody