Ashley Morgan
Nashville
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Legal Assistant
McAngus Goudelock & Courie
Nashville
12.2021 - 02.2026
- Maintain and manage between 200-250 open case files at any
- Support three assigned attorneys, which includes managing partner of firm, senior associate, and junior associate
- Coordinate and schedule depositions, hearings, mediations, and other legal appointments
- Speak with clients about the status of the case and to obtain information and coordinate with their schedule
- Draft legal documents such as case updates, correspondence, summaries, and pleadings
- File pleadings with the court via e-filing, fax filing, and standard mail-in filing
- Work in dictation pool to transcribe dictations and complete the tasks for attorneys across our Tennessee and Mississippi offices
- Create deposition and trial binders
- Assist with any preparation for trials, depositions, and mediations
- Save pertinent communications and documents in ProLaw
- Communicate with the clerk's office and opposing counsels for case management and obtaining other necessary information
- Handle file closures
- Coordinate with vendors, such as, but not limited to: court reporters, process servers, private investigators, medical experts, and other industry experts to book their services as needed for depositions, IMEs, and trials
- Make sure all deadlines are met
- Finalize and serve discovery requests and discovery responses to opposing party
Litigation Support Assistant
McAngus Goudelock & Courie
Nashville
03.2021 - 11.2021
- Initiate and manage the opening of new files in Aderant/Expert Assistant
- Read through the complaint and accompanying documents to set up the details of the case in ProLaw after conflicts clear and they are opened
- Scan all incoming mail into our case management system
- Organize and keep up with the status of open files using spreadsheets
- Handle reproduction requests and outgoing mail requests
- Process all incoming invoices for payment
- Download medical records from Ciox, Smart Request, and other third-party medical record vendors and put them in the appropriate case file
Senior Customer Experience Associate
Postmates Inc.
Remote
09.2019 - 02.2021
- Handle escalated calls and emails by conducting research into the issue and finding a resolution while de-escalating the customer
- Pitch and implement engagement strategies and improve productivity
- Audit tickets and calls through Zendesk and UJET to find coaching opportunities
- Identify what policies and procedures agents were struggling with
- Lead daily meetings and presentations to communicate new policies and updates to existing policies
- Navigate through various tools and systems simultaneously
- Work with the content team and create clear, concise, and grammatically correct macros and help center articles for agents to use that hit quality metrics
- Assist with training and coaching new agents
Customer Experience Associate
Postmates Inc.
Nashville
01.2019 - 09.2019
- Research customer's issues and effectively resolve their concerns using research and problem-solving skills
- Selected for a special project when the company transitioned from an email only contact center to an email and inbound call center to test the inbound line in the early stages and report back to management with feedback before training other associates on how to use UJET and properly take inbound calls
- Requested to head a special project for a new leadership position to determine if it would be valuable and to create the expectations, metrics, and day-to-day workload
- Promoted to the leadership position officially when it was deemed valuable due to taking initiative on new projects and tasks, high metrics, strong performance, and actively learning new tasks to support superiors
Customer Service Representative
CVS Caremark
Nashville
09.2016 - 02.2018
- Took inbound calls from Medicare Part D members and educated them on their plan and benefit information
- Placed prescription orders and refills for members and set them up with automatic refills
- Used various computer programs including Marx, Citrix, Microsoft Office Suite, PeopleSafe, and Skype for Business among others
- Reviewed and edited work instructions to ensure they were grammatically correct, informative, and structurally sound
- Consistently met and exceeded quality scores and maintained high metrics
Education
Bachelor of Arts - English
Murray State University
Murray, Kentucky 08.2011 - 05.2016
Skills
- Comprehensive writing skills including professional, research, legal, and creative
- Proof-reading and editing skills
- Research and evaluation skills
- Adaptability
- Ability to thrive under pressure
- Quick learning
- Effective communication
- Thrive in both independent work and collaborative work
- Initiative and ownership of tasks
- Problem-solving, critical thinking, and analytical skills
- High level of attention to detail
Websites
Programs
- Google Suite
- Microsoft Office
- ProLaw
- Chrome River
- Big Hand
- ShareFile
- Mimecast
- Aderant
- Expert Assistant
- Dropbox
- Legal Tracker
- Odyssey
- Tybera
- PACER
- SendPro
- Titan File
- Zendesk
- Slack
- UJET
- TymeShift
- Aspect Citrix
- PeopleSafe
- JIRA
- Kofax
- OneNote
- Adobe
Timeline
Legal Assistant
McAngus Goudelock & Courie
12.2021 - 02.2026
Litigation Support Assistant
McAngus Goudelock & Courie
03.2021 - 11.2021
Senior Customer Experience Associate
Postmates Inc.
09.2019 - 02.2021
Customer Experience Associate
Postmates Inc.
01.2019 - 09.2019
Customer Service Representative
CVS Caremark
09.2016 - 02.2018
Bachelor of Arts - English
Murray State University
08.2011 - 05.2016