Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ashley Quirk

Munford

Summary

Dedicated professional with extensive experience in fast-paced customer service and call center operations. Skilled in conflict resolution, staff training, and building rapport with clients. Committed to delivering exceptional customer experiences and enhancing team performance. Pursuing a management opportunity to utilize proven leadership and communication abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cashier

Walgreens
09.2024 - Current
  • Handled customer transactions with precision across various payment methods including cash and credit cards.
  • Provided outstanding service by welcoming customers and promptly addressing concerns.
  • Maintained accurate cash drawer balance, swiftly resolving discrepancies when necessary.
  • Trained new employees on proper register operations and best practices for customer interactions.
  • Managed busy checkout lanes effectively during peak times, prioritizing speed and accuracy.
  • Ensured orderly checkout area, including proper bagging and restocking of supplies.
  • Utilized POS system skillfully to handle discounts, gift cards, and loyalty programs.
  • Addressed customer complaints about pricing or stock issues while maintaining professionalism.

DC Athlete

NIKE
02.2021 - 06.2023
  • Ensured quality standards in multiple warehouse departments through efficient operations.
  • Packed shoe boxes with precision, applying labels for timely customer delivery.

FedEx Package Handler

FedEx Ground
07.2020 - 02.2021
  • Coordinated careful distribution of packages onto delivery trucks for optimal space utilization.
  • Accelerated package removal from conveyor belts, enabling prompt truck loading.
  • Managed labeling of products for shipping to enhance logistical efficiency.

Shift Leader/ Assistant Manager

Cahsier
02.2015 - 09.2017
  • Effectively resolved customer complaints with a focus on empathy and professionalism.
  • Calmly managed volatile situations, fostering a positive environment.
  • Implemented incentives to boost customer productivity levels.
  • Handled negative feedback with patience, promoting constructive dialogue.
  • Provided swift, friendly service to enhance customer relations.
  • Led shifts to ensure task accuracy among team members.
  • Pursued ongoing development of sales techniques and product expertise.

Cashier

Fun Shop Too
10.2010 - 04.2011
  • Engaged with customers on arrival to determine desired products.
  • Communicated product details effectively, highlighting care information.
  • Facilitated assistance both in-store and via phone for customer inquiries.
  • Generated customer loyalty through exceptional service and support.

Education

High school diploma - undefined

Stroud High School

Skills

  • Training and coaching experience (2 years)
  • Retail sales knowledge (4 years)
  • Basic arithmetic skills
  • Shift leadership
  • Patience and resilience (7 years)
  • Supervisory roles (2 years)
  • Store management background (3 years)
  • Leadership qualities (2 years)
  • Assistant managerial experience (3 years)
  • Food safety practices (3 years)
  • Strong communication abilities
  • Time efficiency skills (7 years)
  • Management capabilities (2 years)
  • Client engagement strategies (7 years)
  • Computer application skills

Certification

Driver's License

Additional Information

  • SKILLS
  • Patience
  • Attentiveness
  • Time Management
  • Tenacity
  • Trusted key holder
  • Quick learner
  • Strong client relations
  • Training development attitude

Timeline

Cashier

Walgreens
09.2024 - Current

DC Athlete

NIKE
02.2021 - 06.2023

FedEx Package Handler

FedEx Ground
07.2020 - 02.2021

Shift Leader/ Assistant Manager

Cahsier
02.2015 - 09.2017

Cashier

Fun Shop Too
10.2010 - 04.2011

High school diploma - undefined

Stroud High School

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Ashley Quirk