Ashley Rhea

• Managed email and phone communications, ensuring timely responses to customer inquiries and business correspondence.

• Processed customer refunds, returns, and payment transactions with accuracy and efficiency.

• Maintained and updated website content, verifying accuracy in Year-to-Date (YTD) sales configurations.

• Entered and invoiced orders, managed daily sales register reporting, and accurately recorded manufactured items via production tickets.

• Performed inventory adjustments to maintain accurate stock levels.

• Utilized shipping software to coordinate shipments and ensure timely deliveries.

• Provided exceptional customer service by assisting with cell phone inquiries, resolving technical issues, and recommending solutions tailored to customer needs.

• Drove sales and customer retention through device upgrades, new line activations, and promoting Verizon Wireless services and products.

• Processed bill payments and delivered support across multiple locations, including Manchester, McMinnville, and Woodbury, demonstrating adaptability and a commitment to company success.

• Entrusted with keys to all three locations, taking ownership of store opening and closing procedures while ensuring operational security.

• Managed end-of-day deposits, completing accurate night deposit drops and retrieving deposit slips for proper filing, ensuring financial accountability and compliance.

• Managed inbound customer calls, documenting detailed trouble tickets for service or device-related issues to ensure accurate tracking and resolution.

• Diagnosed and resolved device and service issues, providing effective solutions to enhance customer satisfaction and retention.

• Coordinated replacement phone dispatches, ensuring timely delivery and seamless customer experiences.

• Escalated technical issues to technicians, streamlining problem resolution and minimizing service disruptions.

• Coached and mentored customer service representatives, fostering team development and improving overall performance.

• Handled escalated customer calls, delivering timely resolutions to complex issues while maintaining professionalism and empathy.

• Delivered exceptional customer service by addressing billing inquiries with accuracy and professionalism.

• Provided basic troubleshooting assistance to resolve device and service issues efficiently.

• Facilitated phone upgrades and activations, ensuring a seamless process for customers.

• Resolved customer issues promptly, identifying needs and delivering effective solutions to enhance satisfaction.

• Directed customers to appropriate departments when necessary, ensuring their concerns were addressed by the correct resources.

• Provided professional hairstyling services, including consultations and personalized recommendations to meet client needs.

• Served as Lead Hair Stylist, mentoring team members and ensuring high standards of service delivery.

• Assisted clients with scheduling appointments, managing inquiries, and delivering a seamless customer experience.

• Managed inventory, ensuring adequate stock levels and accurate tracking of supplies.

• Handled closing procedures, including balancing the register and completing daily deposits with precision.

• Assumed leadership responsibilities in the absence of the manager or assistant manager, ensuring smooth salon operations.