Ashley Shelby
Cordova
Summary
Dynamic professional with a proven track record at the TN Department of Human Services, excelling in client eligibility assessments and process improvements. Known for exceptional customer service and critical thinking, I effectively collaborate with teams to enhance service delivery and client satisfaction while maintaining meticulous attention to detail.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Sub Clerical
Shelby County School District
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Eligibility Counselor 2, Social Worker
TN Department Of Human Services
05.2007 - 07.2022
- Assessed client eligibility for various assistance programs through detailed case evaluations.
- Provided guidance on program requirements and application processes to enhance client understanding.
- Developed and maintained comprehensive knowledge of state and federal regulations impacting eligibility.
- Collaborated with multidisciplinary teams to streamline service delivery and improve client outcomes.
- Implemented process improvements that reduced application processing time and increased efficiency.
- Uploaded and submitted verification documents and completed applications.
- Provided exceptional customer service through empathetic listening and clear communication during consultations.
- Adapted quickly to changes in policy or procedure by staying abreast of updates within the field of social services.
- Monitored program performance using data analysis tools to identify areas for improvement or enhancement of services provided.
- Performed eligibility assistance, case management, referrals or related function.
- Connected clients with appropriate resources within the community based on their unique needs, fostering a supportive environment for growth.
- Prevented fraudulent claims by meticulously verifying client information against supporting documents.
- Enhanced client satisfaction by providing thorough eligibility screenings and assessments.
Education
Bachelor of Science - Business Administration
Murray State University
Murray, KY12-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Timeline
Sub Clerical
Shelby County School District
09.2024 - Current
Eligibility Counselor 2, Social Worker
TN Department Of Human Services
05.2007 - 07.2022
Bachelor of Science - Business Administration
Murray State University