Summary
Overview
Work History
Education
Skills
Accomplishments
Copper Award November 21,24
Timeline
Generic

Ashley Smith

Church Hill,TN

Summary

Experienced with business strategy, financial oversight, and team leadership. Utilizes effective communication and negotiation skills to foster partnerships and drive success. Track record of optimizing operational processes and enhancing organizational performance.

Overview

13
13
years of professional experience

Work History

Partner Specialist Manager

Citi Financial
01.2022 - Current
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Monitored partner performance and provided feedback on areas of improvement.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Developed and implemented strategies to enhance partner relations.
  • Prepared and presented reports on status of projects and initiatives.

Escalation Specialist 5 CAU BBY/SPG/LL. Bean

Citi Financial
10.2017 - 01.2022
  • Resolved complex customer issues by providing expert-level support and guidance.
  • Improved user satisfaction by managing escalated cases efficiently.
  • Maintained calm under pressure, resolving escalations with professionalism.
  • Facilitated resolution of critical incidents, enhancing customer experience.
  • Coordinated with cross-functional teams for swift resolution of high-priority cases.
  • Enhanced team performance by sharing best practices in escalation management.
  • Developed training materials to improve skills in handling escalations.
  • Collaborated with senior management to address systemic issues impacting customer satisfaction.

Security Ops-Account Investigator 2 Costco

Citi Financial
05.2016 - 01.2017
  • Conducted thorough investigations to gather evidence and information.
  • Improved case resolution rates by analyzing data and identifying key patterns.
  • Enhanced investigation accuracy with precise documentation of findings.
  • Improved case outcomes by maintaining strong attention to detail.
  • Managed caseloads efficiently, prioritizing high-impact cases.
  • Enhanced team collaboration through regular communication and updates.

The Home Depot Credit Services/Customer Services

Citi Financial
10.2014 - 01.2016
  • Assisted with existing accounts and closed accounts
  • Resolved issues with Canadian accounts and US
  • Processed and reviewed charges on account’s for customers
  • Advised customer of how to keep account current

Case Management

Frontier Health
01.2012 - 01.2014
  • Assisted clients in crisis for Mental Health issues
  • Managed scheduling pick up and drop off patients
  • Managed shift coverage and scheduling to ensure coverage met

Education

Business Management -

North East State Community College
TN
12.2024

Skills

  • Proficient in [software]
  • Company processes and procedures
  • Innovation mindset
  • Strategic planning
  • Conflict resolution
  • Workflow optimization
  • Partnership development
  • Collaboration and teamwork
  • Creative and critical thinking
  • Establishing effective relationships
  • Mentoring and coaching

Accomplishments

  • 02/2018, Silver Award
  • 04/2018, Bronze Award
  • 06/2018, Bronze Award
  • 09/2018, Bronze Award

Copper Award November 21,24

Work together to find solutions for client account issues, questions from CAU and base agents, technical/Olympus issues, and help with procedures. This is a fantastic team!

Timeline

Partner Specialist Manager

Citi Financial
01.2022 - Current

Escalation Specialist 5 CAU BBY/SPG/LL. Bean

Citi Financial
10.2017 - 01.2022

Security Ops-Account Investigator 2 Costco

Citi Financial
05.2016 - 01.2017

The Home Depot Credit Services/Customer Services

Citi Financial
10.2014 - 01.2016

Case Management

Frontier Health
01.2012 - 01.2014

Business Management -

North East State Community College

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Ashley Smith