Ashley Underwood
Columbia,TN
Summary
Dedicated and highly experienced professional with over 10 years of experience delivering exceptional customer service in fast-paced environments. Proven track record of resolving customer inquiries efficiently while maintaining a positive and professional demeanor. Skilled in managing customer interactions and enhancing service delivery. Strong communication and problem-solving skills, and recognized for consistently achieving high customer satisfaction ratings and contributing to overall business success.
Overview
14
14
years of professional experience
Work History
Geo Data Evaluator
TELUS International
12.2023 - Current
- Complete research and evaluation tasks in a web-based environment.
- Verify and compare data, categorize survey results, and determine the relevance and accuracy of information provided.
- Collect and verify Points of Interest by providing accurate and up-to-date data based on local insights to support optimized Google Maps performance.
Live Verification Phone Agent
U-Haul
05.2024 - 09.2024
- Answer customer questions and provide guidance via phone and chat.
- Review customer information for accuracy and compliance, while verifying alternate contacts for rental approval.
- Document customer concerns and resolve issues efficiently from back-to-back inbound calls.
- Process customer rentals and dispatch approved equipment.
Assistant Front of House Manager
Ruby Sunshine
04.2021 - 03.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Handle complaints and provide appropriate solutions and alternatives with follow-up to ensure resolution.
- Coordinated with corporate to travel to other restaurants to work with staff on customer service and guest retention.
- Created internal competitions among staff to enhance positive customer interactions and performed tableside evaluations to guarantee a satisfactory customer experience.
- Record daily sales and process orders, refunds, discounts, and specials.
Lead Bartender
Cypress Trail Hideout
05.2019 - 03.2021
- Coordinate with management to organize events to boost guest volume and profits.
- Multitask to meet customer, business, and staff needs with minimal errors or delays.
- Assist management in recording inventory and ordering of all alcohol to prepare for forecasted needs.
- Operate a Point of Sales system to manage payments, handle guest orders, provide exceptional customer service, and process payments.
Restaurant Manager
Frio Grill
10.2016 - 05.2019
- Interview, hire, and train staff on practices and policies, customer service standards, and productivity strategies which improved customer retention and boosted sales.
- Manage record-keeping for staff, while verifying all correct licensing for each staff member.
- Introduce strategies for increasing bar sales by implementing new concepts and recipes, developing promotions, and creating customer engagement events.
- Ordered inventory regularly and after events to prepare for forecasted needs, while adhering to a budget.
- Performed community outreach to create events and specials to boost revenue.
Lead Bartender
Baker St. Pub & Grill
05.2015 - 01.2017
- Assist management in recording inventory and ordering of all alcohol to prepare for forecasted needs.
- Operate a Point of Sales system to manage payments, handle guest orders, provide exceptional customer service, and process payments.
- Conducted training with bar staff in guest interaction, precision-pouring, and spirits knowledge to boost sales and positive guest reviews.
- Worked at off-premises events and fundraisers representing the company.
Waitress
Buffalo Wild Wings
02.2013 - 05.2015
- Operate a Point of Sales system to manage payments, handle guest orders, and process payments.
- Provide the perfect service experience for restaurant guests, while adhering to food and service standards.
- Present menu specials, answer questions, and make menu recommendations.
- Apply a positive suggestive sales approach to guide guests.
Front-of-House/Assistant Catering Manager
Boston Market
08.2010 - 02.2013
- Engaged in direct sales efforts to establish new corporate accounts aimed at generating weekly catering orders.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
- Preparation and planning of corporate catering event orders, including menus, equipment, food, staff, and services.
- Adhere and facilities the needs of the food and health industry safety regulation and standards.
Education
Associate of Applied Science - Computer Science
Columbia State Community College
Columbia, TN03.2026
High School Diploma -
Cypress Falls High School
Houston, TX05.2012
Skills
- Detail-Oriented
- Interpersonal Skills
- Problem Solving
- Active Listening
- Adaptability
- Time Management
- Data Entry and Interpretation
- Complaint resolution
- Data Collection
- Organizational Skills
Timeline
Live Verification Phone Agent
U-Haul
05.2024 - 09.2024
Geo Data Evaluator
TELUS International
12.2023 - Current
Assistant Front of House Manager
Ruby Sunshine
04.2021 - 03.2024
Lead Bartender
Cypress Trail Hideout
05.2019 - 03.2021
Restaurant Manager
Frio Grill
10.2016 - 05.2019
Lead Bartender
Baker St. Pub & Grill
05.2015 - 01.2017
Waitress
Buffalo Wild Wings
02.2013 - 05.2015
Front-of-House/Assistant Catering Manager
Boston Market
08.2010 - 02.2013
Associate of Applied Science - Computer Science
Columbia State Community College
High School Diploma -
Cypress Falls High School
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