Ashley Valadez
Hendersonville
Summary
Results-driven Head of Operations with a proven track record in streamlining processes, enhancing operational efficiency, and managing inventory systems. Expertise in team leadership and customer service, committed to driving organizational success.
Overview
16
16
years of professional experience
Work History
Head of Operations
Shower Doors of Nashville
Hendersonville, TN
08.2021 - Current
- Streamlined production processes to enhance operational efficiency and reduce lead times.
- Developed and implemented training programs for staff to improve performance and safety compliance.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishment.
- Collaborated with sales team to forecast demand and align production schedules accordingly.
- Managed vendor relationships, negotiating contracts to optimize supply chain efficiency and cost-effectiveness.
Special Education Teacher Assistant
Sumner County Board of Education
Gallatin, TN
08.2019 - 08.2021
- Assisted teachers in developing and implementing individualized education plans (IEPs) for students with special needs.
- Supported classroom management strategies to enhance student engagement and behavior.
- Collaborated with interdisciplinary teams to address diverse learning requirements effectively.
- Utilized assistive technology tools to facilitate learning for students with disabilities.
Hair Salon Manager
Supercuts
Nashville, TN
05.2015 - 08.2019
- Supervised daily salon operations to ensure high-quality service and client satisfaction.
- Trained and mentored staff on best practices in customer service and technical skills.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Developed promotional strategies to increase client retention and attract new customers.
- Monitored financial performance, managing budgets to enhance profitability and operational efficiency.
- Resolved customer complaints promptly, maintaining a positive salon environment and reputation.
- Fostered a positive working environment, resulting in high employee retention rates.
Office Manager
Network Properties LLC
Hendersonville, TN
01.2014 - 03.2015
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Implemented organizational systems for improved document management and retrieval.
- Streamlined communication across departments to foster collaboration and support objectives.
- Oversaw front office operations, ensuring seamless guest experiences and efficient service delivery.
District Manager
Hair Salon Regis Corp.
Nashville, TN
02.2010 - 04.2014
- Led operational strategies to enhance salon performance and client satisfaction.
- Developed training programs to elevate staff skills and service standards.
- Analyzed sales data to identify trends and inform business decisions for multiple locations.
- Conducted regular performance evaluations to drive team accountability and professional growth.
- Spearheaded marketing initiatives that increased brand awareness and client engagement in local markets.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Education
High School Diploma -
Gallatin High School
Gallatin, TNAssociate of Arts - Business Management
Volunteer State Community College
Gallatin, TNSkills
- Operational excellence
- Organizational development
- Organizational structuring
- Relationship building
- Team leadership
- Operations oversight
- Operations management
- Marketing strategies
- Inventory tracking and management
- Customer service
- Employee development
- Customer service management
- Direct sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of over 8+ staff members.
- Took over 15 salons, 9 that were in the red and implemented better ways to conduct the salons making them in the green within 6-8 months.
Timeline
Head of Operations
Shower Doors of Nashville
08.2021 - Current
Special Education Teacher Assistant
Sumner County Board of Education
08.2019 - 08.2021
Hair Salon Manager
Supercuts
05.2015 - 08.2019
Office Manager
Network Properties LLC
01.2014 - 03.2015
District Manager
Hair Salon Regis Corp.
02.2010 - 04.2014
High School Diploma -
Gallatin High School
Associate of Arts - Business Management
Volunteer State Community College