Ashley Wilson
Memphis,TN
Summary
Diligent and diverse worker with a proven track record of performing technical and manual tasks. Experienced in training new employees and instilling a strong work ethic aligned with company values. Highly skilled in multiple areas, known for adaptability and a flexible approach to work. Demonstrates exceptional performance both individually and in teams, consistently maintaining an outstanding attendance record. Recognized as a strong leader in problem-solving, adept at handling customer requests, providing accurate information, and delivering excellent quality care. Possesses excellent customer service and interpersonal skills that contribute to positive client interactions.
Overview
9
9
years of professional experience
Work History
Repair Technician
Hyve Solutions
08.2024 - Current
- Diagnose, troubleshoots, and repair computer servers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Managed approximately 4 servers per day on a average of 20 servers a week with an repair time of 2 hours per server a day
Repair Technician
Flextronics
12.2020 - 08.2024
- Diagnose, Broke down and rebuilt Apple laptops Performed troubleshooting to correct computer hardware and software malfunctions.
- Repaired on a average 7 computer a day depending on the volume of work.
- Updated and replaced outdated drivers and software for laptops.
- Conducted quality assurance inspections on finished components and identified issues.
- Test final products to check conformance with production tolerances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Replaced defective components and parts on malfunctioning laptops that the apple store are not able to repair on site.
Trainer
Top Rx
01.2019 - 08.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Monitored and reported trainee progress, introducing new learning tools to
address individual needs. - Picked and Packed when needed check Labels, Lots, Expiration Dates on all medicine bottles to ticket to ensure that's what the customer order.
- Monitored participant workflow and behaviors throughout training process on Picking, Packaging and Shipping all medical shipments leaving facility.
Quality Assurance Inspector
UPS Supply Chain Solutions
09.2016 - 11.2017
- Check Labels, Lots, Expiration Dates on all medicine bottles to ticket to
ensure that's what the customer order. - Weigh, Pack, and ship orders.
- Recorded findings of inspection process, collaborating with quality team to
implement corrective actions. - Performed visual inspections and non-destructive tests where appropriate.
Cashier
Cato Fashions
08.2015 - 12.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front .
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Raleigh Egypt High School
Memphis, TN05.2015
Skills
- Troubleshooting
- Quality Assurance
- Customer service expertise
- Cleaning
- Packaging
- Logistics
- Problem solving
- Stocking and Replenishing
- Cashier
- Group and individual instruction
- Goal-setting
- Employee training
- MS Office
Timeline
Repair Technician
Hyve Solutions
08.2024 - Current
Repair Technician
Flextronics
12.2020 - 08.2024
Trainer
Top Rx
01.2019 - 08.2021
Quality Assurance Inspector
UPS Supply Chain Solutions
09.2016 - 11.2017
Cashier
Cato Fashions
08.2015 - 12.2016
High School Diploma -
Raleigh Egypt High School
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