Ashley Wood
Nashville
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dependable Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Commercial Care Representative
Caremark LLC
09.2022 - Current
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Resolved billing issues promptly, leading to a higher level of customer satisfaction.
- Efficiently managed time-sensitive tasks such as medication refills or filling out necessary forms for completion.
- Improved patient satisfaction by providing empathetic and attentive care during interactions.
- Educated patients on relevant healthcare topics, empowering them to make informed decisions about their care.
- Enhanced communication between patients and healthcare providers by ensuring accurate documentation of patient concerns.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient data, ensuring confidentiality and privacy protection at all times.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Cashier
Food Lion
03.2022 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Dog Sitter
Rover.com
04.2019 - 03.2022
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
- Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Kept accurate records of each dog''s needs, preferences, medical information, feeding schedules, and any special instructions provided by clients.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
Crew Team Member
KFC
03.2019 - 08.2019
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
Customer Service Representative
Dollar Tree
11.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Dietary Aide
Cedarcrest Manor Nursing Home
08.2017 - 12.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
Education
GED -
Washington High School, Washington, Mo
Washington, MO04.2019
Skills
- Email Communication
- Microsoft Office
- Call center experience
- Complaint Handling
- Typing Speed
- CRM Software
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Money Handling
- Phone and Email Etiquette
Timeline
Commercial Care Representative
Caremark LLC
09.2022 - Current
Customer Service Cashier
Food Lion
03.2022 - 08.2022
Dog Sitter
Rover.com
04.2019 - 03.2022
Crew Team Member
KFC
03.2019 - 08.2019
Customer Service Representative
Dollar Tree
11.2018 - 12.2018
Dietary Aide
Cedarcrest Manor Nursing Home
08.2017 - 12.2017
GED -
Washington High School, Washington, Mo
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