Ashley Wright
Fall Branch
Summary
Dynamic finance and customer service professional with over 10 years of experience managing high-volume financial transactions while ensuring strict compliance with banking regulations. Exceptional customer service skills effectively resolve client issues and enhance overall satisfaction. Solid understanding of cash handling, operational procedures, and team collaboration contributes to the seamless performance of branch operations. Highly proficient in Microsoft Office applications, leveraging technology to streamline processes and improve efficiency.
Overview
9
9
years of professional experience
Work History
Senior Teller/Lead Member Service Representative
Local Credit Union(will Disclose If Selected)
Johnson City, TN
05.2018 - Current
- Balanced automated teller machines totaling over $40K, ensuring accurate cash flow and minimizing discrepancies.
- Assisted supervisors with audits and daily balancing of cash vault, which exceeded $300,000.
- Organized end of day check batches, transaction receipts, and ran reports to ensure end of day balancing.
- Facilitated financial transactions by accurately handling customer withdrawals and deposits.
- Knowledge of banking software and platforms
- Investments: CDs and IRAs
- Supervised daily teller operations, ensuring compliance with credit union policies and procedures.
- Mentored junior staff, enhancing team performance and customer service skills.
- Resolved complex customer inquiries, fostering positive relationships and loyalty to the credit union.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Assisted loan officers in processing applications and verifying borrower information.
DATA ENTRY SPECIALIST
Staff Pro, Assigned to UETHDA
Kingsport, TN
08.2017 - 02.2018
- Temporary Position (assignment ended)
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Managed correspondence by sending approval or denial letters and requesting additional information from program participants.
- Collaborated with supervisor to streamline filing process for low income household energy assistance program applications.
- Processed high volumes of data with accuracy and attention to detail.
Education
Bachelor of Science - Business Administration and Management
Saint Leo University
Saint Leo, FL2008
Skills
- Banking
- Cash handling
- Data entry
- Confidential information management
- Microsoft Office proficiency
- Customer service excellence
- Customer interaction
- Conflict management
- Organizational skills
- Records management
- Efficient task prioritization
- Task management Initiative and problem-solving abilities
- Collaboration and teamwork
- Proficient typing skills (60 WPM)
- Verbal and written communication
- Task management Initiative and problem-solving abilities
Timeline
Senior Teller/Lead Member Service Representative
Local Credit Union(will Disclose If Selected)
05.2018 - Current
DATA ENTRY SPECIALIST
Staff Pro, Assigned to UETHDA
08.2017 - 02.2018
Bachelor of Science - Business Administration and Management
Saint Leo University