Ashley Ragan Rutherford
Harriman
Summary
Organized and adaptable professional transitioning into graphic design after several years in healthcare operations and customer-focused environments. Skilled in managing competing priorities, maintaining accuracy under pressure, and delivering consistent results within strict deadlines. Proficient in Adobe Creative Suite, HTML, and CSS, with a growing background in visual design, branding, and digital content creation. Combines strong communication and workflow management skills with creativity and attention to detail to develop clear, engaging design solutions. Seeking an entry-level graphic design position where creativity and operational efficiency intersect.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freelance Graphic Designer
Ragan Rutherford Graphic Design
Harriman, TN
01.2024 - Current
- Designed visual assets for client projects, ensuring alignment with brand guidelines.
- Collaborated with clients to understand design requirements and achieve desired outcomes.
- Utilized Adobe Creative Suite to create high-quality designs efficiently and effectively.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Customer Service Coordinator
Dragonfly Health
Harriman, TN
12.2021 - Current
- Designed an email template for departmental use, facilitating efficient communication with nurses regarding their new log-in information.
- Utilized interpersonal and conflict resolution skills to resolve customer disputes efficiently.
- Provided timely follow-up to ensure customer satisfaction with services provided.
- Ensured compliance with company policies and procedures when dealing with customer requests.
- Tracked shipments using shipping carriers such as FedEx or UPS to keep customers updated on delivery status.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
Advanced Pharmacy Technician
Multiple
Knoxville, TN
08.2013 - 12.2021
- Three different Pharmacy Technician roles over 8 years.
- Developed strong interpersonal and communication skills, a professional demeanor, and the ability to collaborate effectively in fast-paced environments.
- Provided excellent customer service to patients, physicians, nurses, and other healthcare professionals in a professional manner.
- Maintained patient confidentiality when handling records and sensitive data.
- Organized work flow in order to meet deadlines for timely completion of tasks.
Education
Associate of Applied Science - Graphic And Digital Design
Pellissippi State Community College
Knoxville, TN05-2026
Pharmacy Technology - Pharmacy Technology
Roane State Community College
Harriman, TN05-2013
Skills
- Adobe creative suite
- Branding and identity
- Visual communication
- Typography design
- Image editing
- Logo design
Languages
English
Native or Bilingual
Certification
- Certified Pharmacy Technician, Pharmacy Technician Certification Board - 2013-2025
- Certified Compounded Sterile Preparation Technician , Pharmacy Technician Certification Board - 2019-2022
- Information Systems Fundamentals Certificate, Pellissippi State Community College - 2021
- Hazardous Drug Management Certificate, Pharmacy Technician Certification Board - 2022
Timeline
Freelance Graphic Designer
Ragan Rutherford Graphic Design
01.2024 - Current
Customer Service Coordinator
Dragonfly Health
12.2021 - Current
Advanced Pharmacy Technician
Multiple
08.2013 - 12.2021
Associate of Applied Science - Graphic And Digital Design
Pellissippi State Community College
Pharmacy Technology - Pharmacy Technology
Roane State Community College