Ashlin Smith
Smyrna
Summary
I can adept at multitasking and maintaining detailed records, while fostering team collaboration to enhance customer satisfaction and streamline operations. I am also a skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Expert Associate
T-Mobile
07.2023 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Detailed payment options and explained price, receipt and billing details to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Clinical Medical Assistant
Cherokee Health Systems
01.2022 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Called and faxed pharmacies to submit prescriptions and refills.
- Minimized errors in billing and insurance claims by accurately recording patient information and verifying coverage details.
Repair Management
HomeServe USA
09.2018 - 01.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Placement Specialists
Integrity Staffing for Amazon
06.2016 - 08.2018
- Provided comprehensive support to job seekers throughout the application process, offering guidance on resume writing, interview preparation, and negotiation tactics.
- Maintained a high level of industry knowledge through continuous research and networking activities, staying abreast of market trends and emerging opportunities.
- Regularly updated internal records tracking successful placements resulting in increased accuracy of reporting data.
- Analyzed workforce trends to anticipate employer needs, proactively sourcing suitable candidates for future openings.
- Coordinated closely with human resources teams during the onboarding process, ensuring a smooth transition for newly placed hires into their roles.
- Conducted thorough reference checks for all prospective placements, mitigating risks associated with hiring decisions.
Education
Associate of Science - Computational Science
Chattanooga State Community College
Chattanooga, TN05-2027
High School Diploma -
Chattanooga Girls Leadership Academy
Chattanooga, TN05-2015
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Updating customer accounts
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Effective communication
- Adaptability and flexibility
- Team collaboration
- Data entry skills
- Relationship building
- Payment scheduling
- Microsoft office
- Documentation and recordkeeping
- Professional ethics
- Team building
Certification
- Certified Medical Assistant
Timeline
Account Expert Associate
T-Mobile
07.2023 - Current
Clinical Medical Assistant
Cherokee Health Systems
01.2022 - 07.2023
Repair Management
HomeServe USA
09.2018 - 01.2022
Placement Specialists
Integrity Staffing for Amazon
06.2016 - 08.2018
Associate of Science - Computational Science
Chattanooga State Community College
High School Diploma -
Chattanooga Girls Leadership Academy