ASHLYN GLADNEY
Antioch,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
5
5
years of professional experience
Work History
ACCOUNT COORDINATOR
Monument Consulting
07.2023 - Current
- Builds and maintains professional relationships with Hiring Managers within client's organization.
- Build strong relationships with Supplier partners.
- Network within Monument Consulting Account Management and other departments.
- Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier)
- Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processes.
- Understand and drive back-end account processes (timesheets, reminders, and required reports).
- Update and maintain account documents (handbooks, SOPs, training decks).
- Responds to and resolves user issues (supplier, buyer, Monument).
- Ensure compliance with client procurement policies, guidelines, and processes.
- Perform and track Worker and Supplier audits. - Understand and support basic VMS and Account processes.
- Complete work in a way as to support and exceed expected Service Level Agreements (SLAs).
- Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation.
PATIENT DEMOGRAPHIC SPECIALIST (PRN)
LifeLinc Anesthesia
08.2022 - Current
- Run weekly reports to ensure all patient letters and statements have been sent while monitoring queues for trends and missed account classification changes. Managing up to 5 hospitals per day.
- Monitor payment plan queues to verify plans are being followed and follow-up with team member to contact patient when payments stop due to credit card expiration or for any other reason.
- Ensures and adheres to strict confidentiality when handling patient information, according to HIPAA Privacy Act and hospital policy and procedure regarding confidentiality.
- Complies with all information security practices.
- Developed effective improvement plans in alignment with goals and specifications.
TECHNICAL RECRUITER/ TRAINER
Insight Global
06.2022 - 07.2023
- Built relationships with colleges and universities to stay informed on new technical talent.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Effectively managed multiple simultaneous searches across various industries, proving adaptability and time management skills.
- Increased candidate placement rates by implementing comprehensive sourcing strategies and maintaining relationships with passive talent.
- Served as an internal consultant on issues related to equity, providing guidance on best practices for promoting an inclusive work environment.
- Created safe spaces for minority groups within the company, ensuring all employees felt heard and valued at work.
- Trained and mentored multiple new personnel hired, resulting in improved performance outcomes.
UTK OFFICE ASSISTANTKn
University of Tennessee
05.2019 - 05.2021
- Work hand and hand with students to get them their needs while living in dorms on campus.
- Adapt to growing needs of parents and students of incoming freshman.
- Responsible for sorting important documents for students and faculty.
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
BA IN POLITICAL SCIENCE -
UNIVERSITY OF TENNESSEE
KNOXVILLE, TNSkills
- Data analytics
- Vendor Management Systems
- Data Entry
- Google Suites
- Microsoft Suites
- Smartsheet
- Microsoft Office
- Account Management
- ServiceNow
- Auditing
- Problem Solving
- Customer Service
- Documentation and control
Hobbies and Interests
- Literature
- Cooking
- Yoga
- Travel
Timeline
ACCOUNT COORDINATOR
Monument Consulting
07.2023 - Current
PATIENT DEMOGRAPHIC SPECIALIST (PRN)
LifeLinc Anesthesia
08.2022 - Current
TECHNICAL RECRUITER/ TRAINER
Insight Global
06.2022 - 07.2023
UTK OFFICE ASSISTANTKn
University of Tennessee
05.2019 - 05.2021
BA IN POLITICAL SCIENCE -
UNIVERSITY OF TENNESSEE
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