Summary
Overview
Work History
Education
Skills
Training
Awards
Certification
Timeline
Generic

Ashlynn Martin

Memphis

Summary

I am a medical assistant, and I am interested in utilizing my clinical and administrative skills to contribute to the delivery of quality patient care. I am looking forward to working in an environment where I can use my medical knowledge, interpersonal skills, and attention to detail to help patients receive the best possible care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Call Center Rep

TELEPERFORMANCE, UNITED HEALTHCARE
05.2022 - 07.2023
  • At Teleperformance I work with United Healthcare to provide members with any info they need regarding their plan, ordering new cards, finding providers for members, updating their doctor listed in our system, doing coordination of benefits to remove primary insurance that is no longer active, doing billing balances when members are being overcharged, contacting doctors offices and also billing departments for members, checking on prior authorizations from doctors, informing members of tests and surgeries that will be covered or not covered, and many other things pertaining to the member's insurance plan
  • The programs used are Maestro, Facets, Icue, Citrix, and Macess

Medical Screener and Phlebotomist

CSL Plasma
08.2019 - 04.2022
  • At CSL Plasma, I had to triage donors to determine if they were eligible to donate plasma
  • I would get the weight, height, blood pressure, and hematocrit of each donor as a medical screener
  • I also updated patient accounts and created files for new donors
  • As a phlebotomist, I had to properly complete the venipuncture process so that each donor can have a smooth, painless donation
  • As a machine tech I fixed broken plasmapheresis machines to place them back in service for donation use
  • As a donor support tech, I would monitor donors throughout their donation to make sure they felt ok and also I would take them off the machine when their donation was completed

Customer Service Rep

MAXIMUS SHELBY COUNTY CHILD SUPPORT
08.2020 - 08.2021
  • My responsibilities at Maximus were to answer customer calls about their child support cases
  • I would either be speaking to the NCP (Non Custodial Parent) or the CP (Custodial Parent)
  • I could access the payment history on a case, license info, employment history, warrants, court dates, court papers, documents signed by a judge, liens….etc
  • If a NCP or CP had an issue that I could not resolve I would send a referral to their case worker with the issue they needed assistance with and attach their name, number, and email for the case worker to get back in contact with them

Crew Member

Wendy's
08.2015 - 07.2017
  • Wendy's was my first job and this job built the foundation for the customer service skills I have today

Education

Associate of Applied Science - Medical Assisting

Concorde Career College
Memphis, TN
02.2025

Medical Assistant Diploma -

Concorde Career College
Memphis, TN
03.2024

HS Diploma -

Holly Springs High School
Holly Springs, MS
05.2017

Skills

  • CPR Certified
  • Clerical Skills
  • EHR
  • Medical Terminology
  • ICD/CPT Coding
  • OSHA/HIPPA Compliance
  • Laboratory Procedures
  • Pharmacology
  • Injections
  • Patient Triage
  • Vital signs
  • EKG
  • Venipuncture

Training

Campbell Clinic, 01/18/24, 03/07/24

Awards

Lamplighter, Concorde Career College

Certification

Registered Medical Assistant

Certification Number: 33241997

Timeline

Call Center Rep

TELEPERFORMANCE, UNITED HEALTHCARE
05.2022 - 07.2023

Customer Service Rep

MAXIMUS SHELBY COUNTY CHILD SUPPORT
08.2020 - 08.2021

Medical Screener and Phlebotomist

CSL Plasma
08.2019 - 04.2022

Crew Member

Wendy's
08.2015 - 07.2017

Associate of Applied Science - Medical Assisting

Concorde Career College

Medical Assistant Diploma -

Concorde Career College

HS Diploma -

Holly Springs High School

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Ashlynn Martin