Ashokkumar Gnanasekar
Service manager
Coimbatore
Summary
Adept at elevating customer satisfaction, I leveraged my problem-solving and relationship-building skills at Kg Electronics (Sony Service Center) to significantly enhance service delivery. Through strategic management and staff development, I achieved notable improvements in service efficiency. My background also includes hands-on experience in sales and technical roles, underscoring my versatile customer service management expertise.
Overview
17
17
years of professional experience
Work History
Service Manager
Kg Electronics (Sony Service Center)
05.2013 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Service Technician
Sony Ericsson Service Center
12.2011 - 04.2013
Retail Sales Executive
Sony Ericsson Mobile Communications
05.2009 - 11.2011
Retail Salesperson
Ondia Salesman 1year at Vasanth & Co
03.2007 - 04.2009
Education
No Degree -
Suburban Higher Secondary School
Coimbatore, India 04.2001 -
Skills
Customer Service
Relationship Building
Customer Service Management
Problem-Solving
Work Planning and Prioritization
Pharmaceutical Sales Support
Sales presentations development
Timeline
Service Manager
Kg Electronics (Sony Service Center)
05.2013 - Current
Service Technician
Sony Ericsson Service Center
12.2011 - 04.2013
Retail Sales Executive
Sony Ericsson Mobile Communications
05.2009 - 11.2011
Retail Salesperson
Ondia Salesman 1year at Vasanth & Co
03.2007 - 04.2009
No Degree -
Suburban Higher Secondary School
04.2001 -
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