Hi, I’m
ASHOK KUMAR R V
Chennai
Summary
Lead Business Analyst with over 7+ years of experience in Technology within the Financial Services industry. Experience with managing and leading projects using agile methods across functional teams. Engage regularly with all levels of senior management and business stakeholders including Sponsors, tech teams & Business managers. Conversant with requirements life cycle management and strategy analysis. Have been actively involved in the payments space including SWIFT MT messages, interbank payment systems and other banking products . Proven track record of working in mid/large technology projects across timezones involving frontend and backend systems.
Overview
7
years of professional experience
Work History
Standard Chartered Global Business Services
Lead Business Analyst /Engineering Analyst
04.2022 - Current
Job overview
- Worked as a Business analyst in Transaction banking - cash management pricing & billing vertical handling charging of banking products serviced for corporate, commercial and institutional banking clients using Global pricing & billing service (GPBS) application.
- Collaborated with business stakeholders (Local product managers across 42 global markets) to identify business needs . Updated and developed SQL scripts and queries to extract and analyze data from database.
- Analyzed current state of process using process modelling technique and defining desired state there by identifying process gap to define appropriate change strategy.
- Worked in the development of charge products which lead to the revenue growth of 14% (2023) in entire cash segment of Corporate, commercial & Institutional banking.
- Taken ownership of entire business analysis cycle covering High level solution design, inception, requirements validation with sponsor and business stakeholders, UAT, release process and UVT.
- Responsible for functional testing and worked in Putty, WINSCP and oracle SQL to carry out system integration testing for charge products as part of Build and maintain model of organization.
- Responsible for Running prioritization forums and sprint backlog session. Ensured healthy backlog of 140 story points consecutively and reduced defect rate by 11% by delivering quality user stories.
- Providing domain and application training to Junior Business analysts and hand holds them till they get settled in system.
Standard Chartered Bank
BSSM (Retail Product Management)
05.2020 - 04.2022
Job overview
- Assisted in introducing new charge products and campaigns to increase the retail segment revenue in line with the business plan
- Monitored the performance of all charge products by tracking performance closely (acquisitions, attrition, deepening etc).
- Performed Root cause analysis using cause-effect diagram and five why's techniques to identify the root cause for revenue leakage and devised efficient action plan that fixed the leakage. 26% of revenue leakages have been identified and fixed in 2021 which lead to 18% incremental revenue.
- Providing requirements to tech team for new charge product creation which includes editing the BRD document and sharing it with the concern product owners of the applications.
- Frequently interacted with the tech side BA's and PO's in product creation process and assisted Charge product manager in User verification tests (UVT) after release.
- Worked closely with the Sales teams of branches for acquisition of new to bank customers based on Customer segments.
Kotak Mahindra Bank
Deputy Manager (Requirements Engineering)
01.2019 - 04.2020
Job overview
- Elicited business needs from the Insurance product managers using various techniques such as workshop, interviews, observations, document analysis & prototypes for requirements definition.
- Assisted product owners in maintaining the healthy product backlog and running prioritization forums. Worked with Scrum masters to rank the stories in the Sprint backlog based on parameters such as cost, benefit, dependency, time sensitivity, stability of requirements etc.,
- Worked in JIRA software to manage requirements life cycle. Created and stored the project related artifacts in Confluence pages.
- Introduced a formalized user story acceptance criteria format that decreased the average defect rate by 15%.
- Providing UAT sign-off on test results and responsible for smooth User verification test (UVT) with business stakeholders.
- Frequently interacted with Insurance branch relationship managers and direct sales in solving the BAU queries related to the application usage.
Hdfc Standard Life Insurance Company
Corporate Agency Manager (Process Improvement)
12.2016 - 03.2018
Job overview
- Analyzed user data to identify trends, areas for improvement, and potential growth opportunities, using this information to inform future strategy and decision making.
- Enhanced customer satisfaction levels with streamlined life insurance conversion processes that reduced response times and improved service quality.
- Conducted thorough assessments of existing processes using tools such as value stream mapping, process flow diagrams, and root cause analysis.
- Collaborated with IT vendors to develop software solutions that automated manual processes for improved efficiency and accuracy.
- Using Bench marking & market analysis techniques, changed the existing Pre conversion verification call process and recommended new automated PCVC processes to improve overall efficiency in insurance login process by 4.1% i.e., TAT reduced from 2 hours to 20 Minutes.
Education
International Institute of Business Analysis, Canada
CBAP - Certified Business Analysis Professional from Business Analysis
06.2024
Manipal Academy of Higher Education, Bengaluru, India
Post Graduate Diploma in Insurance from Insurance
12.2017
Veltech Multitech Engineering College, Chennai, India
Bachelor of Engineering from Electrical & Electronics
05.2015
Skills
- Payments knowledge *SWIFT MT 103, 202, 202cov, 910, 940, 950
- Running Industry Driven Projects *Data Modeling/XML Schema design
- Results, Quality and Delivery driven *JIRA,ADO, Quality Assurance Testing
- Process Improvement - Best practices *Process mapping, DMAIC framework, SWOT analysis
- Building relationships with stakeholders *MS Office Suite SharePoint
- Risk assessment *RCA, Financial analysis, Document Analysis
- Stakeholder Management *RACI matrix, Stakeholder maps, Organization modelling
- Data Visualization Tools *Power BI
- SQL Proficiency *Oracle SQL (Intermediate)
- Testing knowledge & tools * System Integration testing, Regression testing, Putty, WINSCP
- User Acceptance Testing
- Software Development Lifecycle
Timeline
Lead Business Analyst /Engineering Analyst
Standard Chartered Global Business Services
04.2022 - Current
BSSM (Retail Product Management)
Standard Chartered Bank
05.2020 - 04.2022
Deputy Manager (Requirements Engineering)
Kotak Mahindra Bank
01.2019 - 04.2020
Corporate Agency Manager (Process Improvement)
Hdfc Standard Life Insurance Company
12.2016 - 03.2018
International Institute of Business Analysis
CBAP - Certified Business Analysis Professional from Business Analysis
Manipal Academy of Higher Education
Post Graduate Diploma in Insurance from Insurance
Veltech Multitech Engineering College
Bachelor of Engineering from Electrical & Electronics
Skills
Business Analysis, Information Technology, Financial and Business Management, Abstraction, Automation of process, Waterfall, Agile, Requirements gathering/elicitation, Banking operations, Functional testing, Report writing, Requirements writing, Visual modeling, Data Analysis, Stakeholder Analysis, Process Analysis, Use cases, Non functional requirements, NFR documentation, Sequence diagram, State Modelling, Entity Relationship diagram (ERD), Concept modelling, Oracle SQL, Python (Basics), Functional decomposition, Interface analysis, Scope Modelling, Balasmiq (Wireframes), Functional specification Document (FSD), Interface analysis, Time management, Presentation skills, Verbal communication, Problem solving, Analytical skills, Critical thinking, Solution Evaluation.
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