Ashray Kiran
Summary
Dynamic Revenue Operations Lead adept at overseeing GTM processes from Lead Generation to order inception to fulfillment and delivery. Motivating team members through effective communication, fostering urgency in sales,marketing and customer service initiatives. With seven years of experience, demonstrating strong organizational skills in leading team coordination and driving achievement. Passionate about securing growth and advancement in a competitive GTM environment, while consistently maintaining a diligent and organized approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Revenue Operations Specialist
Kissflow Inc
01.2022 - Current
- Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement leading to 80% conversions
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives
- Submitted reports to senior management to aid in business decision-making and planning
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands
- Trained team members in successful strategies to meet operational and sales targets
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Established global CRM architecture by integrating solutions across functional lines
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Monitored data hygiene and integrity and identified opportunities to improve data quality
- Analyzed customer, prospect and consultant data to identify valuable trends and insights on behavior and preferences
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Onboarded new team members and conducted sales and marketing enablement training program's
- Collected customer feedback and made process changes to Increase customer satisfaction goals and improve overall NPS Score
- Worked with Sales, Customer Success and Marketing for sales compensation management.
Sales Operations Associate
Hewlett Packard Enterprise
02.2017 - 01.2022
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Discussed Products and Services with customers, outlined restrictions and educated on policies
- Monitored customers for signs of security concerns and escalated issues to management
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics
- Listened to customer needs and desires to identify and recommend optimal products
- Developed strong rapport with customers and created positive impression of business
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands
- Individually increased sales for 2nd quarter of 2020 by 10%.
Internship Student
Discovery Technologies
05.2016 - 01.2017
- Sorted and organized files, spreadsheets and reports
- Answered incoming telephone calls, took down messages and provided information
- Interacted with customers by phone, email or in-person to provide information
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Restocked office supplies and retrieved files for staff
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department
- Collected constant feedback from customer while supporting with product development team on deployment of each module.
Education
Bachelor of Science - Applied Psychology
Annamalai University
Chidambaram, India10.2021
MBA - Human Resources Management
Madurai Kamaraj University
Madurai, India03.2020
Bachelor of Engineering - Computer Science
Agni College of Engineering
Chennai, India12.2016
High School Diploma -
Nellai Nadar Matriculation Higher Secondary School
Chennai, India05.2012
Skills
- Training & Development
- Data management
- Hubspot
- Microsoft Office
- SQL
- MS office
- SAP Legacy SD
- SAP S4 Hana
- Power BI
- Python
- EXCEL VBA
- Sales force CRM
Accomplishments
- Achieved 100% Customer satisfaction score by introducing post service review for each service connect with client.
- Collaborated with process development team in the development of Client followup project to maintain all clients through regular followup.
- Documented and resolved booking issue which led to revenue increase and additional customer contracts for services and products.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop booking tracking spreadsheets.
Certification
- Lean six sigma, HPE, 2019-2020
- HPE Certified Sales professional, HPE, 2018-2019
- CBAP
Affiliations
- Rotary International
- Lions Club
Languages
Hindi
Intermediate (B1)
English
Bilingual or Proficient (C2)
Malayalam
Elementary (A2)
Tamil
Upper intermediate (B2)
French
Beginner (A1)
hobbies and interests
- Data analytics
- Stock market Analysis
- Nature hiking
- Video Gaming
- PC Assembling
References
References available upon request.
Timeline
Lead Revenue Operations Specialist
Kissflow Inc
01.2022 - Current
Sales Operations Associate
Hewlett Packard Enterprise
02.2017 - 01.2022
Internship Student
Discovery Technologies
05.2016 - 01.2017
Bachelor of Science - Applied Psychology
Annamalai University
MBA - Human Resources Management
Madurai Kamaraj University
Bachelor of Engineering - Computer Science
Agni College of Engineering
High School Diploma -
Nellai Nadar Matriculation Higher Secondary School
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