Ashtin Scott
Jasper
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Houchens Food Group
09.2025 - Current
- Led daily operations to optimize team performance and enhance customer satisfaction.
- Developed and implemented inventory management strategies to reduce waste and improve stock accuracy.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment for customers and employees.
- Coordinated staff schedules to maximize coverage during peak hours while managing labor costs effectively.
- Implemented loss prevention measures, reducing shrinkage through enhanced employee training and awareness initiatives.
- Fostered a positive team culture focused on collaboration, resulting in improved employee retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Houchens Food Group
07.2023 - 09.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members, promoting a culture of excellence and service.
- Managed inventory levels through effective stock control and ordering processes.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and merchandising.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processing Accounts Payable
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Customer Service Representative
Tower Community Insurance
04.2023 - 06.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Educated customers on insurance products, ensuring clarity and understanding of policy details.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Keyholder Manager
Houchens Food Group
10.2020 - 04.2023
- Supervised daily store operations, ensuring adherence to policies and procedures.
- Maintained inventory accuracy through regular audits and restocking initiatives.
- Monitored sales performance, contributing insights for product placement strategies.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Ensured compliance with safety regulations and loss prevention protocols throughout shifts.
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Opened inventory boxes and restocked shelves.
Cashier
Houchens Food Group
06.2019 - 08.2019
- Processed customer transactions accurately and efficiently, ensuring swift service during peak hours.
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting safety and efficiency.
- Handled cash register operations, balancing till at end of shifts to ensure accuracy.
- Trained new employees on checkout procedures and customer service standards effectively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Marion County High School
Jasper, TN05-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Inventory control
- Recruitment and hiring
- POS systems
- Team motivation
- Operations management
- Accurate cash handling
- Strategic thinker
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Microsoft Office (Word, Powerpoint, and Excel)
Timeline
Store Manager
Houchens Food Group
09.2025 - Current
Assistant Store Manager
Houchens Food Group
07.2023 - 09.2025
Customer Service Representative
Tower Community Insurance
04.2023 - 06.2023
Keyholder Manager
Houchens Food Group
10.2020 - 04.2023
Cashier
Houchens Food Group
06.2019 - 08.2019
High School Diploma -
Marion County High School