Ashton Bodenheimer
Knoxville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and quickly learn now skills and information in order to meet team goals.
Overview
12
12
years of professional experience
Work History
Dental Lab Assistant
Irwin Dental Lab
11.2017 - Current
- Managed multiple projects simultaneously while maintaining focus on accuracy and precision.
- Enhanced productivity through effective time management and prioritization of tasks.
- Processed invoices and statements as well as receiving and entering payments through Quickbooks
Customer Solutions Representative
First Horizon Bank
03.2014 - 11.2017
- Managed escalated cases with care and efficiency, working closely with other departments when necessary for issue resolution.
- Provided personalized solutions for each customer inquiry, demonstrating empathy and understanding while adhering to company guidelines.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Consistently exceeded performance metrics by prioritizing tasks effectively and focusing on delivering outstanding service.
Customer Service Representative
First Horizon Bank
04.2013 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - International Studies
Maryville College
Maryville, TN05-2012
Skills
- Time management abilities
- Written communication
- Problem-solving aptitude
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Organizational skills
Timeline
Dental Lab Assistant
Irwin Dental Lab
11.2017 - Current
Customer Solutions Representative
First Horizon Bank
03.2014 - 11.2017
Customer Service Representative
First Horizon Bank
04.2013 - 03.2014
Bachelor of Arts - International Studies
Maryville College
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