Ashton Bryant
Chattanooga
Summary
Knowledgeable [Desired Position] with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Hilton Grand Vacations
11.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Sales Manager
Four Bandits
11.2020 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Operations Manager
Pigeon River Canopy Tours
02.2016 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Bachelor of Science - Environmental Education
Tusculum University
Greeneville, TN12.2014
Skills
- Problem-solving skills
- Quality improvements
- Correction action planning
- Technical reporting
- Discretion
- Employee relations and conflict resolution
- Policies and procedures implementation
- Performance monitoring
- Sales team training
- Verbal and written communication
Timeline
Quality Assurance Specialist
Hilton Grand Vacations
11.2023 - Current
Sales Manager
Four Bandits
11.2020 - 05.2022
Operations Manager
Pigeon River Canopy Tours
02.2016 - 03.2021
Bachelor of Science - Environmental Education
Tusculum University
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