Ashwanth Raaj G S
Erode
Summary
Dynamic Senior Associate with over 5 years of experience in strategic planning, project management, and client relations within the IT industry. Proven track record of driving business growth and exceeding targets through innovative solutions and strong leadership. Skilled in managing cross-functional teams and developing effective strategies to achieve business objectives. Excellent communication and problem-solving abilities.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Amazon Development Centre
2 2021 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
- Documented Service Level (SLA) reports on hourly basis and communicated to the senior leadership team to ensure that the tickets doesn't miss the service level
- Took initiative on updating the Shrinkage for the team which helped the team to maintain productivity
- Consistently met the goals on metrics such as Average Handling Time(AHT), Reopen & Reassign rate, NVA accuracy,Aux Adherence and Missed Contacts
- Provided Knowledge transfer(KT) to the 30 newly trained associates on 13 Resolver group level, mentored them to ensure that the tickets are being resolved by following internal guidelines without any challenges
- Resolved for about 4096 tickets on the year 2023 which is the highest among the team of 20 associates
- Audited tickets for 7 Resolver Groups on an associate level to identify the process gaps and key areas of improvement
- As an SME, providing prompt resolution to the associate queries, cascading the team with the steps to be followed on providing resolution to the new use cases/scenario.
Sr. Engineer
Amman Engineering Services
04.2021 - 01.2022
- Maintained a team of seven engineers, assessed their metrics on an individual level such that the KPI are being met with production targets
- Conducted 1:1 meetings on an associate level to identify the key areas of improvement
- Liaised with vendors to approve correct material certifications and assure mechanical testing in accordance with regulatory requirements including ASME and DOT
- Got exposure in purchase and planning of raw materials
- Ordered supplies on an as needed basis and recorded them in the inventory as well as maintained an inventory of commonly used parts
- Data to determine if designs meet performance goals
- Created Bill of Materials and Engineering drawings.
Graduate Apprentice
Tamil Nadu Motor Vehicle Maintenance Department
10.2019 - 03.2021
- Gained hands on experience in the periodical maintenance of Govt
- Vehicles
- Got exposure in various aspects of store management like receipt, storage, issue, records, Bulk purchases, e-tendering of scrap items, etc
- Worked under the supervision of senior level officers in all aspects of administrative works such as creating a history sheet, assisting in the background verification of MVI inspectors for TN Government
- Prepared the proposal and condemnation reports of kilometer covered Govt.Vehicles and submitted to the General Manager for approval
- Coached the Technician Apprentices by conducting Orientation programme under the topic 'Importance of Workshop Maintenance and Workforce Management'.
Graduate Engineering Trainee
Amman Engineering Services
05.2018 - 09.2019
- Drafted technical drawings using CAD software
- Maintained accurate records of engineering data such as materials used, measurements taken
- Monitored workflows throughout the entire production process ensuring quality control standards were met
- Assisted team members with new product implementation and manufacturing process changes.
Education
HSC -
Saratha Matric Hr. Sec. School
06.2013 - 05.2014
SSLC - undefined
Bharathi Vidhyalaya Matric Hr. Sec. School
06.2011 - 05.2012
Bachelor of Engineering -
Velalar College of Engineering and Technology
08.2014 - 05.2018
Skills
Python
Awards
- Velalar College of Engineering and Technology, 04/10/2018, Best Student in Academics
- Amman Engineering Services, 12/30/2021, Best Team Motivator, Achieved the target imposed on the team level Under Productivity category
Timeline
Sr. Engineer
Amman Engineering Services
04.2021 - 01.2022
Graduate Apprentice
Tamil Nadu Motor Vehicle Maintenance Department
10.2019 - 03.2021
Graduate Engineering Trainee
Amman Engineering Services
05.2018 - 09.2019
Bachelor of Engineering -
Velalar College of Engineering and Technology
08.2014 - 05.2018
HSC -
Saratha Matric Hr. Sec. School
06.2013 - 05.2014
SSLC - undefined
Bharathi Vidhyalaya Matric Hr. Sec. School
06.2011 - 05.2012
Senior Associate
Amazon Development Centre
2 2021 - Current
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