Ashwin Kumar
SPS Associate
Chennai
Summary
Accomplished SPS Associate (Level 3) at Amazon, adept in customer service and problem-solving, significantly enhanced loyalty through empathetic resolution of complaints. At EbixExchange, fostered team collaboration and streamlined processes. Skilled in Microsoft Office and effective communication, excels in high-pressure environments, demonstrating exceptional time management and attention to detail.
Overview
6
6
years of professional experience
Work History
SPS Associate (Level 3)
Amazon
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Intern
EbixExchange
12.2018 - 01.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
Bachelor of Arts - Economics
Loyola College
Chennai 04.2001 -
Skills
Sales Support
Application support
Help Desk Operations
Customer Service
Problem-Solving
Time Management
Microsoft Windows and Office
Excellent Communication
Customer service expert
Attention to Detail
Online Chat Support
Support Services
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
SPS Associate (Level 3)
Amazon
02.2022 - Current
Intern
EbixExchange
12.2018 - 01.2019
Bachelor of Arts - Economics
Loyola College
04.2001 -