Ashwin Kumar R.L.
Operations Manager
Chennai
Summary
- Generated additional revenue by 15 percent for brands with stagnant revenue patterns through reactive and pro-active sales techniques.
- Experience working in fine dining restaurants and rooms division of hotels.
- Handled room inventory of various hotels including Marriott, Choice Hotels and standalone hotels.
- Worked as a manager and supervisor in reputed restaurants and resto-bar.
- Focused on creating and executing processes related to cost control, profit optimization, brand awareness and marketing.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Operations Manager
Madras Square
10.2024 - 04.2025
- Generated additional 20,00,000 INR revenue on banquet sales for all three restaurants.
- Established Liquor Cost Control through daily consumption versus closing stock.
- Created Human Resource system on the software with minimum working hours and payroll integration.
- Established Food Cost Control through software by recipe costing each dish and monitoring the consumption and wastage of raw materials.
Hotel Night Auditor
Quality Suites
12.2023 - 09.2024
- Reconciliation of room charges, food and beverage charges and closure of accounts for the day.
- Weekly, monthly and yearly reporting to management.
- Commission and No-Show reconciliation for the week on the Online Travel Agent Platforms.
- Preparation of housekeeping assignment of rooms for the next working day.
Shift Supervisor
Qdoba Mexican Eats
01.2023 - 11.2023
- Managing the operations of Kitchen, Service and Housekeeping.
- Daily sales target, labour hours and food wastage monitoring.
- Outdoor catering order generation by corporate company visits.
- Weekly inventory order of raw materials, food ingredients and pre-prepped food inventory.
Sales Executive
The Holiday Inn Chennai
08.2022 - 11.2022
- Corporate Sales Call with companies in the market.
- Holiday Inn Chennai - Rooms Sales through Corporate Contracts
- Online Travel Agent Commission and Pricing Negotiation
- Banquet Sales - Reactive and Pro-active
- Corporate Public Relations - Account Management
Front Desk Agent
The Gaylord Opryland
10.2019 - 03.2020
- Rooms inventory control of 2800 guest rooms, reconciliation of room charges.
- Guest Registration process and upselling of room categories.
Night Audit – Front Office Intern
Hotel Barabas
04.2019 - 09.2019
- Reconciliation of room accounts with online travel agent extranet.
- Monitoring accurate post of all room, food and miscellaneous charges.
Food and Beverage Service Intern
The Beau Rivage - Patara Restaurant
04.2018 - 10.2018
- Food and Beverage Service and Wine Sommelier with liquor inventory responsibilities.
- Opening and closure of the fine dining restaurant.
Front Office - Room Reservations Agent
The Raintree Hotels
08.2016 - 08.2017
- Handled the room inventory of 230 rooms towards online travel agents, corporate companies and direct reservations.
- Revenue Management by rotation of rates based on market occupancy and demand.
Education
Post Graduate Diploma - Hospitality And Tourism Management
Fanshawe College
Ontario, Canada 01.2023 - 09.2024
MBA - Hospitality
Business And Hotel Management School
Luzern, Switzerland 10.2017 - 10.2019
Skills
- Ability to work under pressure
- Multi-tasking
- Creation of process and procedures
- Problem solving
- Adherence to standard operating procedures
- People Management Skills
Certification
Food Safety Certification
Timeline
Operations Manager
Madras Square
10.2024 - 04.2025
Hotel Night Auditor
Quality Suites
12.2023 - 09.2024
Post Graduate Diploma - Hospitality And Tourism Management
Fanshawe College
01.2023 - 09.2024
Food Safety Certification
01-2023
Smart Serve
01-2023
Worker Health and Safety Awareness
01-2023
Shift Supervisor
Qdoba Mexican Eats
01.2023 - 11.2023
Sales Executive
The Holiday Inn Chennai
08.2022 - 11.2022
Front Desk Agent
The Gaylord Opryland
10.2019 - 03.2020
Night Audit – Front Office Intern
Hotel Barabas
04.2019 - 09.2019
Food and Beverage Service Intern
The Beau Rivage - Patara Restaurant
04.2018 - 10.2018
MBA - Hospitality
Business And Hotel Management School
10.2017 - 10.2019
Front Office - Room Reservations Agent
The Raintree Hotels
08.2016 - 08.2017
Similar Profiles
PRANAV SREESHANPRANAV SREESHAN
Consultant Chef at The Beach By Madras SquareConsultant Chef at The Beach By Madras Square
ARUNVINOTH CARUNVINOTH C
Software Developer at Pace Solutions Madras (Products and service based)Software Developer at Pace Solutions Madras (Products and service based)
Heather SehgalHeather Sehgal
House Supervisor at St. Charles MadrasHouse Supervisor at St. Charles Madras
Ranjitha KolanginathanRanjitha Kolanginathan
Lead Consultant at Virtusa Consulting ServicesLead Consultant at Virtusa Consulting Services
JAWAHAR RJAWAHAR R
Airport-customer-service-agent at AI AIRPORT SERVICE LIMITEDAirport-customer-service-agent at AI AIRPORT SERVICE LIMITED