Ashwin Kumar R.L.
Operations Manager
Chennai
Summary
- Generated additional revenue by 15 percent for brands with stagnant revenue patterns through reactive and pro-active sales techniques.
- Experience working in fine dining restaurants and rooms division of hotels.
- Handled room inventory of various hotels including Marriott, Choice Hotels and standalone hotels.
- Worked as a manager and supervisor in reputed restaurants and resto-bar.
- Focused on creating and executing processes related to cost control, profit optimization, brand awareness and marketing.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Operations Manager
Madras Square
10.2024 - 04.2025
- Generated additional 20,00,000 INR revenue on banquet sales for all three restaurants.
- Established Liquor Cost Control through daily consumption versus closing stock.
- Created Human Resource system on the software with minimum working hours and payroll integration.
- Established Food Cost Control through software by recipe costing each dish and monitoring the consumption and wastage of raw materials.
Hotel Night Auditor
Quality Suites
12.2023 - 09.2024
- Reconciliation of room charges, food and beverage charges and closure of accounts for the day.
- Weekly, monthly and yearly reporting to management.
- Commission and No-Show reconciliation for the week on the Online Travel Agent Platforms.
- Preparation of housekeeping assignment of rooms for the next working day.
Shift Supervisor
Qdoba Mexican Eats
01.2023 - 11.2023
- Managing the operations of Kitchen, Service and Housekeeping.
- Daily sales target, labour hours and food wastage monitoring.
- Outdoor catering order generation by corporate company visits.
- Weekly inventory order of raw materials, food ingredients and pre-prepped food inventory.
Sales Executive
The Holiday Inn Chennai
08.2022 - 11.2022
- Corporate Sales Call with companies in the market.
- Holiday Inn Chennai - Rooms Sales through Corporate Contracts
- Online Travel Agent Commission and Pricing Negotiation
- Banquet Sales - Reactive and Pro-active
- Corporate Public Relations - Account Management
Front Desk Agent
The Gaylord Opryland
10.2019 - 03.2020
- Rooms inventory control of 2800 guest rooms, reconciliation of room charges.
- Guest Registration process and upselling of room categories.
Night Audit – Front Office Intern
Hotel Barabas
04.2019 - 09.2019
- Reconciliation of room accounts with online travel agent extranet.
- Monitoring accurate post of all room, food and miscellaneous charges.
Food and Beverage Service Intern
The Beau Rivage - Patara Restaurant
04.2018 - 10.2018
- Food and Beverage Service and Wine Sommelier with liquor inventory responsibilities.
- Opening and closure of the fine dining restaurant.
Front Office - Room Reservations Agent
The Raintree Hotels
08.2016 - 08.2017
- Handled the room inventory of 230 rooms towards online travel agents, corporate companies and direct reservations.
- Revenue Management by rotation of rates based on market occupancy and demand.
Education
Post Graduate Diploma - Hospitality And Tourism Management
Fanshawe College
Ontario, Canada 01.2023 - 09.2024
MBA - Hospitality
Business And Hotel Management School
Luzern, Switzerland 10.2017 - 10.2019
Skills
- Ability to work under pressure
- Multi-tasking
- Creation of process and procedures
- Problem solving
- Adherence to standard operating procedures
- People Management Skills
Certification
Food Safety Certification
Timeline
Operations Manager
Madras Square
10.2024 - 04.2025
Hotel Night Auditor
Quality Suites
12.2023 - 09.2024
Post Graduate Diploma - Hospitality And Tourism Management
Fanshawe College
01.2023 - 09.2024
Food Safety Certification
01-2023
Smart Serve
01-2023
Worker Health and Safety Awareness
01-2023
Shift Supervisor
Qdoba Mexican Eats
01.2023 - 11.2023
Sales Executive
The Holiday Inn Chennai
08.2022 - 11.2022
Front Desk Agent
The Gaylord Opryland
10.2019 - 03.2020
Night Audit – Front Office Intern
Hotel Barabas
04.2019 - 09.2019
Food and Beverage Service Intern
The Beau Rivage - Patara Restaurant
04.2018 - 10.2018
MBA - Hospitality
Business And Hotel Management School
10.2017 - 10.2019
Front Office - Room Reservations Agent
The Raintree Hotels
08.2016 - 08.2017
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