ERP
Asif Hussain Amir
Manager-cash
Chennai
Summary
Dynamic leader with a proven track record at Anabond Ltd, enhancing operational efficiency and team productivity by over 30%. Expert in office management and administrative support, coupled with exceptional problem-solving and adaptability skills. Spearheaded major projects and fostered strong vendor relationships, significantly contributing to organizational growth and streamlined processes.
Overview
4
4
Languages
1
1
Certificate
30
30
years of professional experience
Education
Some College (No Degree) - Commerce
P.S.HIGHER SECONDRY SCHOOL
Chennai, India 06.1991 -
Skills
Office supervision
Documentation and control
Office management
Administrative support
Schedule management
Customer service management
Recordkeeping and reporting
Microsoft Office Suite
Developing policies and procedures
Organization and multitasking
Human resources
Hiring and training
HR support
Staff management
Relationship building
Mail handling
Budgeting and expense monitoring
Office administration
Records management
Accounting procedures
Business administration
Data management
Expense reports
Project planning
Employee onboarding
Organizational leadership
Technology troubleshooting
Budget administration
Meeting coordination
Stakeholder management
Critical thinking
Project management
Calendar management
Team collaboration
Account reconciliation
Training and coaching
Quality standards
Document control
Workflow planning
Vendor negotiations
Travel arrangements
Travel coordination
Strategic planning
Scheduling
Event planning
Process improvement
Payroll and budgeting
Employee development
Proposal writing
Policy and procedure modification
Scheduling and calendar management
Presentation design
Performance evaluations
Policy development
Bookkeeping
Contract preparation
Credit and collections
Event coordination
Research
Performance improvement
Resources allocation
Technical support
Corrective action implementation
Expense reporting
Contract negotiations
Data retrieval systems
Verbal and written communication
Administrative improvement
Business strategies
Time management
Microsoft office
Problem-solving
Adaptability
Decision-making
Administrative management
Problem-solving aptitude
Problem-solving abilities
Software
Timeline
Manager-Admin
Anabond ltd
06.2018 - Current
Travel management
01-1999
Cashier Manager
anabond
02.1995 - Current
Some College (No Degree) - Commerce
P.S.HIGHER SECONDRY SCHOOL
06.1991 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
URDU
Upper intermediate (B2)
ENGLISH
Upper intermediate (B2)
TAMIL
Upper intermediate (B2)
HINDI
Elementary (A2)
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Quote
Stop chasing the money and start chasing the passion.
Tony Hsieh
Certification
Travel management
Interests
Playing cricket,reading books
Watching tv news ,movies songs and cartoons
Work History
Manager-Admin
Anabond ltd
Chennai, Tamil nadu
06.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Cashier Manager
anabond
Chennai, Tamil nadu
02.1995 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Maximized store sales by cross-selling additional products during checkout.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Quickly and accurately counted drawers at start and end of each shift.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Boosted sales of promotional items with strategic placement and informative cashier-customer interactions.
- Led transition to new POS system, minimizing downtime and training staff effectively.
- Enhanced security measures, reducing instances of fraud at point of sale.
- Coordinated with marketing department to support in-store promotions, increasing foot traffic and sales.
- Conducted regular training sessions for cashiers on customer service excellence, enhancing overall shopping experience.
- Collaborated with security team to design and implement comprehensive emergency response plan.
- Introduced customer feedback system, leveraging insights to improve service and product offerings.
- Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
- Streamlined inventory management processes, ensuring product availability and reducing overstock.
- Developed reward system to motivate cashiers, leading to improved performance and morale.
- Streamlined check-out process, significantly reducing customer wait times by training staff on advanced POS systems.
- Fostered team-oriented environment, encouraging collaboration and support among cashiers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.