Atchaya A
Chennai
Summary
Production Support Analyst with 2.9 years of experience in thriving 24/7 production environments. Highly skilled in Oracle SQL, Linux, and ITIL processes. Possesses a strong proficiency in SQL query development and job scheduling using Autosys. Adept at real-time system monitoring utilizing ITRS Geneos. Solid understanding of UNIX commands and automation through shell scripting. Consistently delivers seamless L1/L2 support to ensure uninterrupted operations.
Overview
3
3
years of professional experience
Work History
Production Support Analyst
Pointel Technology & Solutions
08.2023 - Current
- Managed shift handovers, ensuring seamless transition during shift-in and shift-out operations.
- Performed daily health checks before business hours and conducted random system checks to ensure operational stability.
- Extensive experience in handling L1 and L2 support tasks following ITIL processes for incident, problem, and change management.
- Executed weekend deployments, managing pre-build and post-build actions effectively.
- Raised, tracked, and resolved incident, request, and change tickets using the ServiceNow tool.
- Monitored infrastructure alerts such as server space, long-running processes, and database blockages using ITRS Geneos and Dynatrace tools.
- Transferred files between Windows and Linux serversusing SCP and SCP commands for Linux-to-Linux transfers.
- Monitored jobs and resolved failures by analysing logs using the AutoSys scheduling tool.
- Participated in bridge calls to resolve P1 and P2 incidents, identifying workarounds to mitigate impact.
- Completed database tasks with Oracle SQL Developerbased on upstream and downstream user requests.
- Connected to and managed multiple UNIX servers using the PuTTY configuration tool.
- Reviewed server and application logs using Splunkqueries for troubleshooting and issue resolution.
- Performed deployment activities and executed build pipelines using Jenkins, ensuring successful execution through console output reviews.
- Actively participated in CAB meetings and provided UAT signofffor deployment activities
Associate Software Engineer
Systech Solutions inc
02.2022 - 08.2023
- Analyzed Sales and Finance data using SQL, Python, Excel, and statistical tools
- Converted raw data into insights for strategic decisions
- Created dashboards and visualizations in Power BI
- Designed and implemented ETL processes with Informatica
- Conducted data cleaning and transformation in Power Query
- Generated insights from reports and dashboards to support decision- making.
Education
B.Tech - Information Technology
Panimalar Engineering College
Chennai04-2021
Skills
- Operating System :RedHatLinux 7 6
- Job Schedule : AutoSys
- Web server : Apachetomcat 85
- Database : Oracle SQL 19C
- Tools : ITRS Geneos,Servicenow Dynatrace,Jenkins,Splunk
Timeline
Production Support Analyst
Pointel Technology & Solutions
08.2023 - Current
Associate Software Engineer
Systech Solutions inc
02.2022 - 08.2023
B.Tech - Information Technology
Panimalar Engineering College
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