Athena Souza
Clarksville
Summary
Detail-oriented Dental Assistant with a track record of supporting dental procedures and managing patient intake effectively. Skilled in maintaining a sterile environment and ensuring compliance with safety protocols to enhance patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Clarksville Smiles
Clarksville, TN
05.2024 - Current
- Assisted in patient intake and maintained accurate dental records.
- Prepared examination rooms and sterilized instruments to ensure compliance with safety protocols.
- Supported dentists during procedures by providing necessary tools and materials promptly.
- Educated patients on post-treatment care and oral hygiene practices effectively.
- Managed appointment scheduling and coordinated patient flow within the office efficiently.
- Conducted preliminary assessments, including taking patient medical histories and vital signs.
- Collaborated with team members to enhance workflow and improve overall office efficiency.
- Handled inventory management for dental supplies, ensuring optimal stock levels at all times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
Front Desk Receptionist/Registered Dental Assistant
Brentwood Endodontics
Brentwood, TN
04.2022 - 05.2024
- Greeted patients and managed appointment scheduling to ensure efficient office flow.
- Maintained patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Provided administrative support by answering phone calls and responding to inquiries in a timely manner.
- Assisted in insurance verification processes, enhancing patient experience and reducing billing discrepancies.
- Coordinated with dental staff to streamline patient check-in and check-out procedures for improved service delivery.
- Trained new reception staff on office protocols and EHR system usage to enhance team performance.
- Implemented front desk organization strategies, increasing overall operational efficiency within the practice.
- Developed patient follow-up procedures that strengthened relationships and increased appointment retention rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Server
G's Pancake House
Oak Grove, KY
05.2021 - 10.2022
- Delivered exceptional customer service while managing high-volume dining experiences.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
High School Diploma -
Montgomery Central High School
Cunningham, TNHigh School Diploma -
Dental Staff School of Tennessee
Brentwood, TN02-2023
Skills
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Professionalism and etiquette
- Team collaboration
- Cross-training capabilities
Certification
- RDA - Registered Dental Assistant
Timeline
Dental Assistant
Clarksville Smiles
05.2024 - Current
Front Desk Receptionist/Registered Dental Assistant
Brentwood Endodontics
04.2022 - 05.2024
Server
G's Pancake House
05.2021 - 10.2022
High School Diploma -
Montgomery Central High School
High School Diploma -
Dental Staff School of Tennessee