Aubrey Cole
Elizabethton
Summary
Dynamic and detail-oriented professional with a proven track record in customer service at the Center for Academic Achievement. Skilled in time management and problem-solving, I enhanced guest satisfaction through effective communication and efficient appointment scheduling. Recognized for building strong relationships and maintaining a welcoming environment, ensuring seamless operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Center for Academic Achievement
09.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment schedules, optimizing staff time and improving service delivery.
- Assisted guests with inquiries, providing accurate information and enhancing customer satisfaction.
- Maintained a clean and organized reception area, promoting a welcoming environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Sandwich Artist
Subway
03.2023 - 04.2025
- Crafted custom sandwiches by efficiently interpreting customer orders and preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in training new team members on sandwich preparation techniques and operational standards.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
Bachelor of Arts - Mathematics Education
East Tennessee State University
Johnson City, TN05-2029
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Issue handling
- Guest relations
- Conflict management
- Phone etiquette
- Problem-solving
- Relationship building
Timeline
Front Desk Receptionist
Center for Academic Achievement
09.2025 - Current
Sandwich Artist
Subway
03.2023 - 04.2025
Bachelor of Arts - Mathematics Education
East Tennessee State University