Summary
Overview
Work History
Education
Skills
Timeline
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Aubrey Cole

Elizabethton

Summary

Dynamic and detail-oriented professional with a proven track record in customer service at the Center for Academic Achievement. Skilled in time management and problem-solving, I enhanced guest satisfaction through effective communication and efficient appointment scheduling. Recognized for building strong relationships and maintaining a welcoming environment, ensuring seamless operations.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Center for Academic Achievement
09.2025 - Current
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment schedules, optimizing staff time and improving service delivery.
  • Assisted guests with inquiries, providing accurate information and enhancing customer satisfaction.
  • Maintained a clean and organized reception area, promoting a welcoming environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Sandwich Artist

Subway
03.2023 - 04.2025
  • Crafted custom sandwiches by efficiently interpreting customer orders and preferences.
  • Maintained cleanliness and organization of workstations to ensure food safety compliance.
  • Assisted in training new team members on sandwich preparation techniques and operational standards.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Education

Bachelor of Arts - Mathematics Education

East Tennessee State University
Johnson City, TN
05-2029

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Issue handling
  • Guest relations
  • Conflict management
  • Phone etiquette
  • Problem-solving
  • Relationship building

Timeline

Front Desk Receptionist

Center for Academic Achievement
09.2025 - Current

Sandwich Artist

Subway
03.2023 - 04.2025

Bachelor of Arts - Mathematics Education

East Tennessee State University
Aubrey Cole