Aubrey Lawson
Tullahoma
Summary
Great customer service skills, a charming personality, and a will to learn with a background in customer service and equipment management. Recognized for strong attention to detail and effective communication skills, contributing to seamless operations and enhanced customer satisfaction. Eager to leverage experience to drive service excellence in a new role.
Overview
4
4
years of professional experience
Work History
Tool Rental Associate
Lowe's Home Improvement
Tullahoma
02.2025 - 08.2025
- Welcomed customers to Lowe's, answer questions, and deliver friendly and professional customer service.
- Assisted customers with locating and handling merchandise
- Down stocked merchandise by looking for empty areas on shelves and replenishing supplies
- Maintained the up keep of a variety of equipment
- Cross-functionally trained in other areas of the store to help deliver the best customer service
- Worked both inside the store and outside to help load and secure equipment.
- Guided customers through shopping or checkout
- Completed other duties as assigned
- Trained in cleaning and operating different heavy machines
- Maintained tool inventory and ensured proper organization on the rental floor.
- Processed rental contracts using store POS systems.
- Resolved customer inquiries and issues regarding tool rentals promptly and professionally.
Barrel House Employee
Jack Daniels
Lynchburg
06.2023 - 04.2024
- Worked in cleaning, setting, and serving whiskey for Jack Daniel's distillery tours.
- Cleaned tasting rooms, organize whiskey tastings, and handle the occasional customer service relations.
- Constantly maintained cleanliness standards and fostered a welcoming atmosphere for guests.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
White Rabbit Bottle Shop Employee
Jack Daniels
Lynchburg
02.2023 - 06.2023
- Helped restock, operate a cash register, answer the phone, provided expert product recommendations, and helped customers with questions and recommendations about all of Jack Daniel's whiskey.
- Always striving for customer satisfaction and to boost sales.
- Maintained cleanliness and organization in work areas.
- Conducted quality checks to ensure product standards were met.
- Collaborated with team members to meet daily goals.
- Followed safety protocols to maintain a safe working environment.
- Educated customers on product and service offerings.
- Greeted customers and provided assistance with inquiries.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Operated register to process cash or credit card payments for purchases.
Helper
Soul Flowers
Estill Springs
05.2022 - 07.2022
- A helper is tasked in keeping the whole store clean and organizing flower arrangements for venues.
- Occasionally would be tasked to take, set up, and take down decorations at a client's venue.
Office Temp
Robertson, Worsham, and Giffin Law Firm
Tullahoma
06.2021 - 07.2021
- Was a temporary secretary at this law firm. In charge of taking calls (multi-line), greeting clients, taking messages, and organizing the schedule of Mr. Giffin.
Education
College in Mechanical Engineering - Mechanical Engineering
UAH
Huntsville, AL08.2025
Associate of Science - Mechanical Engineering
Motlow State Community College
Shelbyville, TN05.2025
Skills
- Microsoft Excel
- Equipment maintenance
- Basic graphic design
- Contract management
- Customer service
- Adobe Photoshop
- Communication skills
- Basic CAD
- Photography
- Phone etiquette
- Adobe Illustrator
- Adaptability
- Teamwork and collaboration
- Cleaning and sanitizing
Languages
ASL, Beginner
Timeline
Tool Rental Associate
Lowe's Home Improvement
02.2025 - 08.2025
Barrel House Employee
Jack Daniels
06.2023 - 04.2024
White Rabbit Bottle Shop Employee
Jack Daniels
02.2023 - 06.2023
Helper
Soul Flowers
05.2022 - 07.2022
Office Temp
Robertson, Worsham, and Giffin Law Firm
06.2021 - 07.2021
College in Mechanical Engineering - Mechanical Engineering
UAH
Associate of Science - Mechanical Engineering
Motlow State Community College
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