Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Aubrey Nelms

Knoxville

Summary

Dynamic and service-oriented, excelling in efficient communication and problem-solving. Recognized for enhancing guest experiences and resolving customer issues promptly. Adaptable team player, skilled in data management and maintaining organized environments, committed to delivering exceptional service and creating positive relationships.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Massage Envy
Knoxville
02.2025 - 06.2025
  • Scheduled appointments and maintained calendar for office executives and staff.
  • Assisted visitors with check-in procedures, enhancing overall guest experience at reception.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Tanning Consultant

Sun Tan City
Knoxville
10.2024 - 04.2025
  • Advised clients on tanning options and skin care products.
  • Assisted in maintaining a clean and organized salon environment.
  • Operated tanning equipment while ensuring client safety protocols were followed.
  • Trained new staff on operational procedures and customer engagement techniques.
  • Cleaned and sanitized tanning beds and rooms.

Store Clerk

Ups Store 3525
Paris
06.2024 - 08.2024
  • Stocked shelves with incoming shipments of products from vendors or suppliers.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Assisted customers with shipping, printing, and packaging services.
  • Maintained store cleanliness and organized merchandise displays.

Store Clerk

Ups Store 6574
Knoxville
09.2023 - 05.2024
  • Operated cash register and processed transactions accurately.
  • Provided product recommendations based on customer needs.
  • Managed inventory by restocking shelves and tracking supplies.
  • Utilized computer systems for order processing and tracking shipments.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.

Store Clerk

Ups Store 3525
Paris
11.2021 - 08.2023
  • Assisted customers with shipping, printing, and packaging services.
  • Maintained inventory levels through regular stock checks and replenishment.
  • Ensured store cleanliness by performing daily cleaning duties and organizing displays.
  • Guided customers in selecting appropriate shipping options based on needs.
  • Collaborated with team members to enhance customer service experience.

Education

Pellissippi State Community College
Knoxville, TN

Skills

  • Compassionate
  • Adaptable
  • Service-oriented
  • Efficient communication
  • Problem solving
  • Collaboration

Affiliations

  • Pickle ball
  • Being outside (swimming, hiking, and yard work)
  • Volunteering at Mobile Meals

Timeline

Front Desk Receptionist

Massage Envy
02.2025 - 06.2025

Tanning Consultant

Sun Tan City
10.2024 - 04.2025

Store Clerk

Ups Store 3525
06.2024 - 08.2024

Store Clerk

Ups Store 6574
09.2023 - 05.2024

Store Clerk

Ups Store 3525
11.2021 - 08.2023

Pellissippi State Community College

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Aubrey Nelms