Audfrey Robertson
Oakland
Summary
Results-oriented Education Services Project Manager with 17 years in training, instructional design, and organizational development. Specializes in sociological analysis and equity-centered learning design. Enhances systems through data-driven decision-making and creates inclusive learning solutions. Drives workforce development and collaboration across functions to achieve impactful outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Education Services Project Manager
Internal Revenue Service, IRS
Memphis
03.2023 - Current
- Spearheaded strategic learning initiatives enhancing workforce capabilities in line with organizational priorities.
- Oversaw cross-departmental education programs, implementing innovative learning solutions that addressed skill gaps.
- Applied sociological frameworks to evaluate learner needs and assess training effectiveness, informing program adjustments.
Education Services Consultant
Internal Revenue Service, IRS
Memphis
02.2020 - 03.2023
- Delivered over 300 virtual training sessions on case processing and Tamis systems for 400+ employees.
- Refined instructional materials based on data and learner feedback, improving training effectiveness.
Delivered individualized coaching and group support to meet diverse learning needs and foster equitable growth.
Case Advocate
Internal Revenue Service, IRS
Memphis
06.2009 - 02.2020
- Earned the 2022 Group FEA Award for exceptional contributions to Case Advocacy and team performance.
- Designed and facilitated targeted training that enhanced service delivery and boosted employee confidence.
- Led Code Red Project, applying system-level analysis that streamlined processes within Taxpayer Advocate Service (TAS).
Education
Bachelor of Arts - African And American History, Sociology Minor
University of Memphis
Memphis, TN05-2019
Skills
- Project management
- Curriculum development
- Instructional design
- Training facilitation
- Stakeholder engagement
- Project evaluation
- Data analysis
Certification
- Linked In Learning Project Management Certification 2024
Timeline
Education Services Project Manager
Internal Revenue Service, IRS
03.2023 - Current
Education Services Consultant
Internal Revenue Service, IRS
02.2020 - 03.2023
Case Advocate
Internal Revenue Service, IRS
06.2009 - 02.2020
Bachelor of Arts - African And American History, Sociology Minor
University of Memphis