Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Audrey Arroyo

Gallatin

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

2
2
years of professional experience

Work History

Barista

Dutch Bros
02.2024 - 09.2025
  • Prepared and served various coffee beverages according to customer preferences.
  • Maintained cleanliness of work area, adhering to safety and hygiene standards.
  • Assisted customers with menu selections, providing recommendations based on taste profiles.
  • Operated espresso machines and brewing equipment efficiently during peak hours.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Developed new employee onboarding program, accelerating training process and improving new hire performance.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

High School Diploma -

Liberty Creek High School
Gallatin, TN

Associate in Communications -

Volunteer State Community College
Gallatin, TN
06-2027

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cash handling
  • Problem-solving
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Cash register operation
  • Decision-making
  • POS systems
  • Menu memorization
  • Quality control
  • Inventory management
  • New hire training
  • Basic math
  • Multitasking and organization
  • Clear communication
  • Verbal and written communication
  • Workflow management
  • Physical stamina
  • Hospitality and accommodation
  • Speedy and efficient
  • Adaptable and flexible
  • Reliable and dependable
  • Available weekends

Interests

  • Music
  • Fashion

Timeline

Barista

Dutch Bros
02.2024 - 09.2025

High School Diploma -

Liberty Creek High School

Associate in Communications -

Volunteer State Community College

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Audrey Arroyo