- Music
- Fashion
Audrey Arroyo
Gallatin
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
02.2024 - 09.2025
- Prepared and served various coffee beverages according to customer preferences.
- Maintained cleanliness of work area, adhering to safety and hygiene standards.
- Assisted customers with menu selections, providing recommendations based on taste profiles.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Liberty Creek High School
Gallatin, TNAssociate in Communications -
Volunteer State Community College
Gallatin, TN06-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cash handling
- Problem-solving
- Cleanliness
- Exceptional customer service
- Team leadership
- Cash register operation
- Decision-making
- POS systems
- Menu memorization
- Quality control
- Inventory management
- New hire training
- Basic math
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Workflow management
- Physical stamina
- Hospitality and accommodation
- Speedy and efficient
- Adaptable and flexible
- Reliable and dependable
- Available weekends
Interests
Timeline
Barista
Dutch Bros
02.2024 - 09.2025
High School Diploma -
Liberty Creek High School
Associate in Communications -
Volunteer State Community College