Audrey Coward
Foundever
Chattanooga
8
years of professional experience
Accomplished Quality Analyst with a proven track record at Foundever, enhancing operational efficiency through expert data analysis and quality improvement processes. Skilled in SOP development and adept at fostering positive customer relationships, demonstrated during tenure as an Uber Driver. Excelled in implementing audit processes and risk assessment, significantly contributing to informed decision-making and quality enhancements.
Work History
Uber Eats Driver
7 Months- Delivered food orders promptly while ensuring adherence to safety and hygiene protocols.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Communicated effectively with customers to provide updates and resolve issues during deliveries.
- Maintained high customer satisfaction ratings through courteous service and timely deliveries.
Quality Analyst
6 Years 5 Months- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Interviewer
11 Months- Conducted in-depth interviews to gather qualitative data for research projects.
- Analyzed responses to identify trends and insights for client reports.
- Collaborated with project teams to refine interview methodologies and improve data quality.
- Ensured compliance with survey protocols and guidelines during interview processes.
- Documented responses accurately to maintain data integrity for analysis.
Uber Driver
2 Years- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Education
High School Diploma
- Extracurricular Activities: I was in ROTC for all 4 years and was a XO, CO and drill team commander. I also participated in other activities within the unit.
Skills
Audit processes
Quality Improvement
Quality processes
Data Analysis
Risk Assessment
SOP Development
Timeline
Uber Eats Driver
Uber Eats
01.2026 - CurrentRead More
Interviewer
Wilkins Research
03.2025 - 02.2026Read More
Quality Analyst
Foundever
03.2020 - CurrentRead More
Uber Driver
Uber
02.2018 - 02.2020Read More
Volunteer High School
High School Diploma
Read More