Audrey Harris
Nashville
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hard working and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Dicey's Pizza
Nashville, TN, US
07.2023 - Current
- Server duties included taking orders, collaborating with other staff to ensure smooth service, adhere to responsible alchol service guidelines
- Upsell and promoting additional items
- Participate in training sessions
Hostess/Server
Four Seasons
Nashville, TN, US
10.2022 - Current
- Greet and welcome guests as they enter the restaurant
- Provide accurate wait times and manage the seating chat efficiently
- Comunicate with all staff to ensure smooth seating and table turnover
- Answer phone and take all reservations
- Handle any other tasks assigned by restaurant supervisor and manager
- Became to training coach for all new hires
- Cross trained as server, serving food and drinks in a fine dining setting
- Server duties included taking orders, collaborating with other staff to ensure smooth service, adhere to responsible alchol service guidelines
- Upsell and promoting additional items
- Participate in training sessions
Shift Leader
Jamba Juice
Cedar Lake, IN, US
08.2021 - 09.2022
- Worked at both locations (Cedar Lake and Crown Point) as a shift leader
- Lead each shift by overlooking all employees doing daily tasks
- Excelled in customer service
- Both barista and smoothie making skills executed, as well as food station
Team Member/Cashier
Target
Saint John, IN, US
06.2020 - 08.2021
- Daily duties of a team member in toys (i.e: reshop, getting guest ready, stocking toys)
- Interacting with guests
- Cashier when backup was needed
Private Nanny
Shorewood, IL, US
08.2020 - 07.2021
- Taking care of child under one year and 7 year old brother
- Playing, feeding, and doing other daily activities with the kids
- Cleaning, light pick up, and chores
Lifeguard and Swim Instructor
Southlake YMCA
Crown Point, IN, US
02.2019 - 04.2020
- Life-saving abilities
- Swimming instruction
- Cleaning around deck
Barista and Cashier
Dunkin' Donuts
Saint John, IN, US
10.2019 - 03.2020
- Making drinks, menu items, and Baskin Robbins menu items
- Serving drinks/menu items to customers
- Cashier
Lifeguard (Seasonal)
Munster Community Pool
Munster, IN, US
06.2018 - 09.2018
- Certified in CPR and AED
- Life-saving abilities
Education
High School -
Hanover Central High School
Cedar Lake, IN05.2020
High School -
Illinois Lutheran High School
Crete, IL05.2017
Skills
- Exceptional customer service
- Strong work ethic
- Leadership
- Guest engagement
- Cash handling
- Childcare
Certification
- Driver's License
- Lifeguarding/First Aid/CPR/AED
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Dicey's Pizza
07.2023 - Current
Hostess/Server
Four Seasons
10.2022 - Current
Shift Leader
Jamba Juice
08.2021 - 09.2022
Private Nanny
08.2020 - 07.2021
Team Member/Cashier
Target
06.2020 - 08.2021
Barista and Cashier
Dunkin' Donuts
10.2019 - 03.2020
Lifeguard and Swim Instructor
Southlake YMCA
02.2019 - 04.2020
Lifeguard (Seasonal)
Munster Community Pool
06.2018 - 09.2018
High School -
Hanover Central High School
High School -
Illinois Lutheran High School
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