Audrey Knepp
Sevierville
Summary
Results-driven team leader with a proven track record in fast-paced environments. Known for adaptability and problem-solving, successfully training new employees and implementing efficient operational strategies to elevate team performance.
Overview
6
6
years of professional experience
Work History
Recreation Host
Dollywood - Pigeon Forge, TN
Sevierville
2023.10 - Current
- Collaborated with team members to maintain cleanliness and organization of host area.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
Starbucks Barista
Starbucks
Sevierville
2022.05 - 2023.10
- Prepared high-quality espresso drinks following established recipes and standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu selections and provided exceptional service.
- Collaborated with team members to achieve daily operational goals.
Mcdonalds Team Lead
Mcdonalds by Apple Barn
Sevierville
2020.04 - 2023.01
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised team members to ensure efficient customer service and food preparation.
- Trained new employees on operational procedures and safety protocols.
Education
High School Diploma -
Sail Away Academy
Kingston Pike TN2023-05
Bachelor of Science - Hospitality Management
Oregon State University
Corvallis, ORSkills
- Customer service
- Menu knowledge
- Point of sale
- Food safety
- Team collaboration
- Operational efficiency
Affiliations
Children's Hospital Ambassador
Timeline
Recreation Host
Dollywood - Pigeon Forge, TN
2023.10 - Current
Starbucks Barista
Starbucks
2022.05 - 2023.10
Mcdonalds Team Lead
Mcdonalds by Apple Barn
2020.04 - 2023.01
High School Diploma -
Sail Away Academy
Bachelor of Science - Hospitality Management
Oregon State University