August Freeman
La Vergne
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavioral Therapist
TrustPoint Hospital
Murfreesboro
05.2025 - Current
- Patient Care & Therapy:
- Delivered individualized behavioral therapy to over 12 patients weekly, improving treatment adherence.
- Implemented evidence-based interventions that increased patient skill acquisition rates by 25% within six months
- Data Collection & Reporting:
- Maintained accurate behavioral data logs for 100% of assigned patients, facilitating timely treatment plan adjustments
- Generated detailed progress reports that supported multidisciplinary team decisions, reducing treatment plan revisions by 15%.
Behavioral Therapist
Lacuna Autism Services
04.2024 - 01.2025
- Implemented individualized treatment plans that improved client behavioral responses.
- Conducted comprehensive assessments to identify client needs, shaping therapy strategies that increased engagement.
Behavioral Therapist
Proud Moments Aba
05.2022 - 11.2023
- Conducted functional behavior assessments to determine the underlying causes of problem behaviors.
- Utilized data collection to track and measure progress in achieving goals.
- Conducted functional analyses to identify the function of problem behaviors.
Medical Advisor
Nations Benefits
10.2021 - 06.2022
- Scheduled Hearing Test and Place OTC orders
- Updated member profiles
- Provided excellent customer service
- Completed inbound and outbound calls
- Contacted Insurance for validation of member's policy
Homecare Recruiter
AllPro Healthcare Solutions
11.2020 - 04.2021
- Responsible for the whole recruitment process
- Communicating, recruiting data metrics and ensuring compliance with hiring policies, practices, and company values
- Responsible for marketing and creating ads for potential candidates
Medical Assistant
Tennessee Healthcare Partners
08.2019 - 04.2020
- Verified & updated patient information into database system
- Maintained and cleaned exam room and all medical equipment
- Took and recorded patient vital signs, including blood pressure and heart rate.
- Send required prescriptions to pharmacies.
Education
Bachelor of Science - Exercise Science
Middle Tennessee State University
Murfreesboro, TN08.2020
undefined
Riverdale High School
Murfreesboro, TN05.2016
Skills
- Special Needs Care
- Meal Preparation and Serving
- Behavioral Management
- Structured Playtime
- Teamwork
- Microsoft office
- Microsoft Excel
- Outlook
- POS Systems
- Verbal Communication
- Time Management
- Conflict Resolution
- Documentation
- Teams
- Mentoring
- Google Docs
- Data Entry
- Cash Handling
- Sales Strategies
- Candidate screening and assessment
- Leadership
- Strong verbal communication skills
- First Aid and CPR
- Customer Service
- Talent Acquisition Techniques
- Analyze data
- Applied Behavioral Analysis
- Marketing and sales skills
- Typing Skills
- Computer Skills
- Windows
- Research
- Documentation Review
- Technical Support
- Customer Support
Certification
- CPR Certification
- First Aid Certification
Timeline
Registered Behavioral Therapist
TrustPoint Hospital
05.2025 - Current
Behavioral Therapist
Lacuna Autism Services
04.2024 - 01.2025
Behavioral Therapist
Proud Moments Aba
05.2022 - 11.2023
Medical Advisor
Nations Benefits
10.2021 - 06.2022
Homecare Recruiter
AllPro Healthcare Solutions
11.2020 - 04.2021
Medical Assistant
Tennessee Healthcare Partners
08.2019 - 04.2020
undefined
Riverdale High School
Bachelor of Science - Exercise Science
Middle Tennessee State University