August Vaughn
Memphis
Summary
Dynamic customer service professional with a proven track record at Ikea, excelling in customer satisfaction and complaint resolution. Recognized for reliability and composure under pressure, I effectively processed transactions and enhanced the shopping experience through product knowledge and empathetic communication, fostering loyalty and trust among customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Ikea
03.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Cashier
Superlo Foods
03.2023 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Grocery Bagger
Superlo Foods
11.2022 - 03.2023
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
Education
High School Diploma -
Kingsbury High School
Memphis, TN06-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Adaptable and flexible
- Creative thinking
- Product knowledge
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Customer Service Cashier
Ikea
03.2024 - Current
Cashier
Superlo Foods
03.2023 - 03.2024
Grocery Bagger
Superlo Foods
11.2022 - 03.2023
High School Diploma -
Kingsbury High School
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