Austin Ford
Harrison
Summary
Adept at managing materials and fostering strong relationships, I significantly enhanced customer satisfaction and sales in Ace Hardware's plumbing department, and at Express Oil Change & Tire Engineers. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success, and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hood Technician
Express Oil Change & Tire Engineers
02.2025 - Current
- Conducted hood maintenance and repairs to ensure optimal functionality and safety standards.
- Collaborated with team members to streamline cleaning processes, enhancing efficiency in operations.
- Diagnosed issues in ventilation systems, implementing solutions to improve air quality and performance.
- Trained new technicians on proper equipment handling and safety protocols for effective task execution.
- Increased customer retention through exceptional communication skills when explaining complex technical concepts in layman''s terms.
- Demonstrated strong attention to detail while performing fluid checks, filter replacements, belt adjustments, and other routine tasks under the hood.
Bounce House Expert
Shelf Service Bouncers
Chattanooga
06.2023 - 09.2023
- Provided customer service by answering questions and assisting patrons as needed.
- Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
- Provided friendly and professional assistance to employees, visitors and customers.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
Inspector
Dako
Chattanooga
10.2022 - 12.2022
- Conducted thorough inspections of products for quality assurance.
- Documented inspection findings and reported issues to management.
- Maintained a clean and organized inspection area for efficiency.
Plumbing Apprentice
Southern Plumbing Plus
07.2022 - 10.2022
- Filled piping systems with water and air to test for leaks.
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
- Assisted with pipefitting tasks, including threading pipes and soldering joints.
- Ran tests to check the performance of newly installed plumbing components.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
- Connected water supply lines to appliances such as dishwashers and washing machines.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Provided assistance in troubleshooting problems with existing systems.
Plumbing Department Head
Ace Hardware
07.2021 - 06.2022
- Monitored daily workflow within the plumbing department to ensure tasks are being completed according to schedule.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed strategies to increase sales and customer satisfaction.
- Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of inventory levels, materials used, maintenance activities, and customer orders and requests.
Education
High School Diploma -
Central High School
Chattanooga, TN05-2019
Skills
- Following safety practices
- Equipment safety
- Courteous and professional
- Adaptability and flexibility
- Complex Problem-solving
- Task prioritization
- Time management
- Leadership qualities
- Relationship building
- Order fulfillment
- Professional telephone demeanor
- Dispute resolution
references
Timeline
Hood Technician
Express Oil Change & Tire Engineers
02.2025 - Current
Bounce House Expert
Shelf Service Bouncers
06.2023 - 09.2023
Inspector
Dako
10.2022 - 12.2022
Plumbing Apprentice
Southern Plumbing Plus
07.2022 - 10.2022
Plumbing Department Head
Ace Hardware
07.2021 - 06.2022
High School Diploma -
Central High School
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