Austin Green
Kingsport
Summary
Very eager and enthusiastic team member ready to take a step forward in my career and life within this company. I am very eager to work with my team and see what all can accomplish through good team work and communication with not only each other, but our amazing customers as well!
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Team Member
Tractor Supply Company
Kingsport
11.2021 - Current
- Assisted customers in locating products and answering inquiries.
- Stocked shelves and organized merchandise for easy access.
- Processed transactions accurately at the point of sale.
- Maintained a clean and safe shopping environment for customers.
- Educated customers on product features and benefits effectively.
- Participated in inventory management and restocking procedures.
- Handled customer complaints with professionalism and patience.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Built relationships with customers and am remembered by them.
- Able to adapt and flex to the situation.
- Am able to help customers place an online order in store for a product they need but we dont have in store.
- Good communication between me and my fellow team members.
- Always putting the customers first and making sure they're experience is A+!
- Always learning from customers and fellow employees.
- Animal knowledge and mechanical knowledge help greatly with assisting customer needs!
Crew Trainer
McDonald's
Kingsport
09.2018 - 10.2021
- Helped train new crew members to be able to perform any task in the store.
- Was talked to about taking management while still in high-school, showing responsibility and going above and behond to perform my duties.
- Excellent customer service skills.
- Able to multi-task even when under pressure from business.
- A+ attitude no matter what.
- Good with money, especially for being busy!
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Planned and delegated group and individual work assignments to trainees.
- Monitored employee progress, offering constructive feedback for improvement.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Coordinated with management to identify training needs and opportunities.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Explained goals and expectations required of trainees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Associate of Applied Science - Electromechanical Engineering
Northeast State Community College
Blountville, TN 09.2021 - 05.2024
Skills
- Customer service
- Product knowledge
- Effective communication
- Professionalism
- Problem solving
- Fluent with technology
- Personal experience and knowledge with animals
- Good with merchandising and pricing
- Good organization
- A Attitude
Timeline
Team Member
Tractor Supply Company
11.2021 - Current
Associate of Applied Science - Electromechanical Engineering
Northeast State Community College
09.2021 - 05.2024
Crew Trainer
McDonald's
09.2018 - 10.2021